About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, with a strong track record of connecting top-tier multilingual talent with world-class employers across the continent. We specialise in placing language-proficient professionals in high-growth industries, including customer support services, technology, and finance. At Mercier Consultancy Group, we are committed to delivering exceptional career opportunities and a seamless relocation experience for every candidate we represent.

Spanish Speaking Jobs In Bulgaria

We are actively seeking motivated and customer-focused Spanish-speaking professionals to fill an exciting Spanish Speaking Jobs In Bulgaria position in Bulgaria, based on-site in the vibrant capital city of Sofia. This is a fantastic opportunity to join a leading customer support services organisation that prides itself on delivering outstanding experiences to a diverse, international client base. Whether you are already exploring jobs in Bulgaria or are open to a life-changing relocation, this role offers a clear career pathway, competitive rewards, and a truly enriching lifestyle abroad.

Key Responsibilities

- Deliver high-quality customer support to Spanish-speaking clients via telephone, email, and live chat channels, ensuring every interaction meets or exceeds service level standards
- Accurately identify and resolve customer inquiries, complaints, and service requests in a timely, empathetic, and professional manner
- Maintain thorough and up-to-date records of all customer interactions within the company's CRM platform, ensuring data integrity and compliance
- Collaborate closely with internal teams, including technical support and account management, to elevate and resolve complex customer issues efficiently
- Proactively promote product and service knowledge to customers,



offering tailored solutions that enhance their overall experience and satisfaction
- Adhere strictly to company policies, quality assurance frameworks, and regulatory guidelines within the customer support services environment
- Participate actively in team briefings, training sessions, and performance reviews to continually develop skills and contribute to team goals
- Identify recurring customer pain points and relay constructive feedback to supervisors to support ongoing process improvements across the support operation

Requirements

- Native or fluent Spanish language proficiency (both spoken and written) is essential for this role - all Spanish-speaking jobs in Bulgaria require strong communication skills at a professional level
- Valid EU passport (mandatory requirement for employment eligibility)
- A good working knowledge of English is advantageous for internal communication and training purposes
- Previous experience in customer support services, call centre operations, or a client-facing role is preferred but not strictly required - full training will be provided
- Strong interpersonal skills, a positive attitude, and a genuine passion for helping customers resolve their queries effectively
- Proficiency in basic computer applications and the ability to navigate CRM systems and digital support tools with ease

Benefits

What We Offer

- Competitive Monthly Salary aligned with industry standards in the Bulgarian market




- Fully Paid Training programme to ensure you are fully prepared and confident from day one
- Comprehensive Health Insurance coverage for your peace of mind
- Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation upon arrival in Sofia
- Monthly Performance Bonus rewarding your dedication and results within the customer support services team
- €1,500 Signing Bonus (one-time payment) exclusively for new hires joining through Mercier Consultancy Group
- A structured career development path within an internationally recognised organisation
- And Much More.

Life in Bulgaria

Bulgaria is one of Europe's best-kept secrets - a country that effortlessly blends rich history, stunning natural landscapes, and a warm Mediterranean-influenced culture. Sofia, the capital of Bulgaria, is a modern, cosmopolitan city where ancient Roman ruins sit alongside trendy cafés, world-class restaurants, and a thriving arts scene. Bulgaria enjoys a diverse climate with warm, sunny summers and crisp winters perfect for skiing in the world-renowned Vitosha mountain range, making it an exceptional destination for professionals seeking both career fulfilment and an outstanding quality of life.

Relocating to Bulgaria means embracing an affordable yet high-quality lifestyle that is hard to match elsewhere in Europe. The cost of living in Bulgaria is notably lower than in most Western European countries, allowing you to enjoy excellent dining, vibrant nightlife, and weekend getaways to breathtaking destinations such as the Black Sea coast or the Rhodope Mountains - all without stretching your budget. Bulgaria's warm and welcoming local communities, combined with a fast-growing expat population, make settling into life here a genuinely enjoyable and rewarding experience for international professionals taking on Spanish-speaking jobs in the country.

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📌 Spanish Speaking Jobs In Bulgaria - Work In Sofia, Bulgaria (Madrid)
🏢 Mercier Consultancy MD
📍 Madrid