Job Description: Reception Assistant (El Fuerte Marbella 5)*

At El Fuerte Marbella 5 *, part of Robusto Group Hotels, historic charm meets luxury. Originally opened in 1957 as our flagship property, this landmark resort re-emerged in 2023. Specifically, it reopened as a fully transformed 5-star destination. The resort sits on Marbella’s scenic promenade, just five minutes from Plaza de los Naranjos. Furthermore, El Fuerte Marbella features 266 luxury rooms, casual luxury design, and sweeping views. Therefore, we are seeking a detail-oriented Reception Assistant (Auxiliar de Recepción) in Marbella, Spain .

In this front-of-house role, you will initiate the welcome process for incoming guests. Specifically, you will offer warm hospitality, manage valet parking, handle luggage storage, and complete front-desk tasks. By doing so, you will ensure an extraordinary stay across every shift.

Your Mission: Warm Hospitality & Exemplary Guest Arrival

Your primary goal involves driving front-office success across our 5-star resort. To achieve this, you will deliver memorable arrival experiences. At the same time, you will keep the lobby pristine. Therefore, you will greet guests, manage valet parking, handle luggage transfers, and assist with administration. As a result, you will eliminate bottlenecks and protect our resort’s reputation for luxury hospitality.

Your Key Responsibilities:

- Guest Welcome & Concierge Support: Warmly greet arriving and departing guests. Furthermore, offer welcome refreshments, open vehicle doors, provide local recommendations, and offer umbrella assistance.
- Luggage & Storage Management: Transport guest luggage to and from rooms efficiently. In addition, manage secure storage in the luggage room and load bags into departing vehicles.
- Valet & Transport Services: Manage guest vehicle parking and handle car keys safely. Consequently, you will assist with rental car parking and support transfer arrangements.
- Auxiliary Front Desk Administration: File consumption tickets, restock welcome tables, place stationery orders,



and log maintenance tasks. Moreover, destroy records according to GDPR rules.
- Data Capture & Communication: Support departmental data collection goals. Thus, you will ensure continuous shift handovers regarding daily activities and guest updates.
- Lobby & Entrance Maintenance: Keep the main entrance, driveway, and lobby areas clean. By doing so, you will ensure full alignment with operational setting manuals.

Who You Are: The Guest-Focused Front Office Specialist

- Proven Foundations: You bring at least 1 year of experience as a Reception Assistant or Bellhop. Ideally, you gained this background inside 5-star luxury hotels.
- Educational Background: You hold a Vocational Degree in Hospitality Management or a University Degree in Tourism.
- The Linguist: You display B2-level proficiency in English alongside fluent Spanish. Knowledge of additional international languages is considered a plus.
- Technical Skills & Mobility: You feel comfortable working with Property Management Systems (PMS) and Microsoft Office. Furthermore, you hold a valid Class B driver’s license.
- Key Competencies: You exhibit exceptional warmth, attention to detail, physical agility, and proactive problem-solving.

What Fuerte Group Hotels Offers You

- Competitive Package: Enjoy a competitive salary governed by collective agreements, supplemented by sales commissions.
- Seven Decades of Heritage: Form part of Fuerte Group Hotels. Indeed, you will join a respected group with nearly 70 years of industry leadership.
- Professional Growth: Access continuous training programs and language learning support. Therefore, you will unlock structured internal career paths.
- Exceptional Work Climate: Work alongside top-tier professionals in an inspiring beachfront 5-star environment.

CHALLENGE ACCEPTED?

If you have the passion to deliver unforgettable guest experiences, we want to hear from you. Moreover, if you have the operational grit to manage front-office logistics, you are a perfect fit. Therefore, if you are ready to bring El Fuerte Marbella to life, we invite you to step forward.

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📌 Reception Assistant (El Fuerte Marbella 5)* (España)
🏢 Fuerte Group Hotels
📍 España