GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100 trust GitLab to ship better, more secure software faster.
We embrace AI as a core productivity multiplier and expect all team members to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. Our high-performance culture is driven by values and continuous knowledge exchange, enabling team members to reach their full potential while collaborating with industry leaders to solve complex problems.
An Overview of this Role

As a Support Engineer on our U.S. Government Support Engineering team, you operate at the critical intersection of Support and Engineering, enabling public sector organizations and United States government agencies to run GitLab in some of the most secure and constrained environments in the world.



Your work directly supports national security missions, including customers operating within FedRAMP‑authorized, air‑gapped, and classified or semi‑classified environments where traditional troubleshooting approaches are not always possible.
What You’ll Do

Collaborate closely with public‑sector customers, including U.S. government agencies, the Department of War, and Intelligence Community organizations, to diagnose, troubleshoot, and resolve complex issues in GitLab deployments operating under strict security, compliance, and operational constraints.
Perform deep, hands‑on technical investigations using Linux command‑line tooling and GitLab internals to analyze logs, system performance, and application behavior, often with limited telemetry or incomplete datasets.
Trace issues across infrastructure, application, and code paths to identify root causes, recommend mitigations, and drive durable fixes; frequently partnerin

📌 Support Engineer, U.S. Government Support (Madrid)
🏢 The Consulting Solutions
📍 Madrid