Description
If you are an empathic person, a good listener, who has a problem-solving mindset and a team player, we have the right job for you
In this role, you will serve as a customer support advisor for Booking, focusing on understanding and meeting the needs of our diverse clientele.
Your primary function will be to act as a mediator and communicator between international travelers and accommodation suppliers globally. You are responsible for ensuring a high level of customer service in all interactions.
This includes:
- Clarifying inquiries related to services, payments, and technical specifications.
- Providing accurate information.
- Following established processes for all customer interactions, conducted via email and phone.

Requirements
- Valid Disability Certificate in accordance with Spanish law.
- Language Proficiency: C2 level of Italian and B2+ level of English (both written and spoken).
- Communication: Strong verbal and written communication skills; capable of professional and effective customer interaction.
- Technical Literacy:



Competency with essential PC tools such as Office 365, basic CRM systems, and company-specific applications.
- Mindset: Positive attitude, motivated to achieve positive outcomes, and a reliable, solution-focused approach to standard customer inquiries.
- Work Ethic: Results-driven, capable of adapting to standard changes in business procedures and maintaining an open, versátil approach.
- Industry Interest: Demonstrates an interest in and foundational awareness of accommodation platforms.
- Experience: 9 months of professional experience in customer service or a contact center setting.

Core Values & Soft Skills:
- Collaboration: Working effectively in teams to achieve shared objectives
- Communication: Clearly sharing information and ideas across various channels
- Emotional Intelligence: Managing emotions to build positive relationships and drive impact
- Open Mindedness: Valuing diverse perspectives to enhance team effec

📌 Italian Speaking Customer Representative for Booking (Barcelona)
🏢 Teleperformance Spain
📍 Barcelona