Experteer Overview

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In this AVP role, you will lead the end-to-end KYC due diligence process for new client adoptions and ongoing reviews. You will manage a 10‑strong implementation team, ensuring timely, high-quality outputs while overseeing risk, SLAs, and governance. You’ll coordinate with Compliance, Business, and external providers to enable smooth onboarding and ongoing KYC operations, including change initiatives and process stabilization. The position blends regulatory rigor with operational leadership in a dynamic, cross-functional environment. You’ll play a key role in elevating client experiences through compliant, efficient KYC workflows.

Compensaciones / Ventajas
• Act as single point of contact for the Business for end-to-end KYC process (new client adoptions, regular and event-driven reviews)
• Manage escalations and support key stakeholders
• Lead a 10-member implementation team; oversee Run the Bank, Change the Bank, and MIS topics
• Manage risk through timely escalation, root-cause analysis, and resolutions
• Prioritize pipeline and coordinate across teams
• Develop and produce metrics/reports for performance visibility
• Ensure Business Continuity Management compliance
• Maintain up-to-date operating and desktop procedures
• Support go-live of new processes and stabilization during ramp-up




• Verify client data and perform KYC documentation and risk assessments
• Sign off on new client adoptions and regular reviews
• Oversee New Client Adoption/Regular Review streams to ensure regulatory and policy compliance
• Ensure SLAs on timeliness and quality are met
• Prepare timely reports and MIS for stakeholders
• Contribute to process improvements
• Maintain high-quality customer experience while ensuring regulatory compliance

Responsabilidades
• 5 years+ AML/KYC experience in corporate financial services
• Good English and German (written u0026 verbal)
• Understanding of control, compliance, investigation functions in banks
• Strong client service background
• Analytical and investigative skills for risk assessment and NLS alerts
• Familiar xqbhyrx with AML/KYC regulations across regions
• Operational excellence and attention to detail in high-volume cases
• Change and process implementation experience in regulated environments
• Experience with KYC management systems; proficiency in Excel, Word, PowerPoint
• Experience leading a team to support RTB operations
• Strong analytical writing and communication skills
• Ability to collaborate with Anti Financial Crime, Technology, and external providers
• Experience leveraging AI tools to improve productivity and workflows

Requisitos principales
• Hybrid working model
• Healthcare and retirement benefits
• Company perks
• Inclusive culture
• Personalized benefits plan

📌 KYC Due Diligence Implementation Team Manager- AVP (Madrid)
🏢 Deutsche Bank
📍 Madrid