Asegúrese de que toda la información de su solicitud está actualizada y en orden antes de inscribirse en esta posibilidad.
In this role you will own the technical administration and optimization of Rover’s Zendesk-based CRM ecosystem within a cloud-first, multi-tenant environment. You will lead and participate in large feature rollouts, migrations, and integrations, aligning platform capabilities with business needs. You’ll mentor junior teammates, shape operations roadmaps, and drive efficiency and scalability across customer-facing processes. This is a chance to influence how Rover delivers exceptional experiences to customers and employees using advanced Zendesk solutions.
Compensaciones / Beneficios
• Evaluate Zendesk usage and adjacent apps to identify efficiency gains and optimization opportunities
• Lead or actively contribute to projects impacting supported applications, including planning, design, and implementation
• Respond to internal issues escalated by frontline support, prioritizing by business impact and delivering timely resolutions
• Maintain expert knowledge of supported apps, surface features that improve processes
• Provide technical leadership and mentorship to junior team members
• Contribute domain expertise to operations and product roadmaps, highlighting usability and scalability opportunities
• Clarify platform capabilities for partner teams and leadership to guide solution choices
Responsabilidades
• 4+ years of direct Zendesk administration and optimization experience
• Deep understanding of Zendesk configuration (Triggers, Macros, Tags, Skills, Omnichannel Routing)
• Strong familiarity with Zendesk APIs for data extraction and actions within the platform
• Ability to translate business requirements into application functionality xqbhyrx and seek clarity from non-technical partners
• Ability to work independently without direct oversight and manage priorities in a fast-paced environment
• Curious, proactive technologist with solid project management, multitasking, and communication skills
• Customer- and solutions-focused mindset with attention to detail
Requisitos principales
• salary range in Barcelona area
• long-term incentive plan
• company performance-based cash payout
• benefits to full-time employees
• inclusive work environment
• dog-friendly office