As the European market leader in the laboratory diagnostics sector, the SYNLAB group has been operating within a strong international network of laboratory doctors and specialists since 2010. Approximately 24.000 employees in 22 countries dedicate their efforts in laboratory diagnostics to human medicine.

Responsibilities:

- Lead, manage, and develop a global Workplace team of 11 employees across different countries and time zones.
- Define clear roles, responsibilities, objectives, and performance expectations within the team.
- Drive team transformation, including capability building, upskilling, accountability, and operational ownership.
- Establish a strong culture of ownership, collaboration, transparency, and continuous improvement.
- Foster a strong "one team" mindset across the Workplace and Infrastructure departments.
- Act as an escalation point for critical workplace, identity, endpoint, access management, and collaboration-related topics.
- Support change management and guide the team through organizational, technical, and process-related transformation.

2. Workplace Architecture & Technical Ownership

Provide technical leadership and architectural direction for core workplace technologies, including:

- Active Directory Architecture:Domain/forest design, GPO strategy, OU structure, delegation, replication, security hardening, and privileged access concepts.
- Microsoft Entra ID / Hybrid Identity:Hybrid identity, synchronization, Conditional Access, MFA, identity protection, enterprise applications, and integration between on-premises and cloud identity platforms.
- PKI Infrastructure:Certificate authority architecture, certificate lifecycle management, templates, renewal, revocation, governance, and integration with workplace and security services.
- Remote Desktop Services / Terminal Server Environments:Architecture, operation, performance, licensing, access control, session security, and modernization of remote desktop environments.
- Microsoft 365 Services:Governance and administration of Exchange Online, Teams, SharePoint Online, OneDrive, collaboration services, retention, security, and user enablement.
- Microsoft Intune / Endpoint Management:Endpoint strategy, device enrollment, compliance policies, configuration profiles, application deployment, patching, endpoint security, and automation.
- Identity & Access Management:Joiner/mover/leaver processes, role-based access, least privilege, privileged access concepts, access reviews, approval workflows, and account governance.

3. Operations & Service Delivery
- Ensure reliable day-to-day operation of workplace services with a strong focus on availability, performance, security, and user satisfaction.
- Establish and continuously improve key operational processes, including incident, request, change, problem, access, and knowledge management.
- Define and monitor KPIs, SLAs, OLAs, service quality metrics, and operational dashboards.
- Ensure proper documentation of systems, standards, work instructions, and operational procedures.
- Drive automation and continuous improvement to increase efficiency, reduce manual effort, and improve service quality.
- Ensure consistent service delivery across countries while respecting local operational requirements.
- Improve transparency on workload, priorities, risks, service quality, and operational performance.

4. Security,



Compliance & Governance
- Ensure workplace services comply with internal security policies, audit requirements, and industry best practices.
- Work closely with Information Security on identity protection, endpoint security, conditional access, privileged access, and compliance topics.
- Support ISO 27001-aligned operational controls, documentation, and evidence collection where applicable.
- Ensure secure configuration and lifecycle management of workplace platforms.
- Manage risks related to legacy technologies, technical debt, misconfigurations, unsupported systems, and process gaps.
- Strengthen the security posture of identity, endpoint, collaboration, and access management services while ensuring auditability, traceability, and regulatory readiness.

5. Transformation & Process Improvement
- Lead the transformation of the Workplace function from reactive operations toward proactive, standardized, secure, and service-oriented delivery.
- Improve process maturity across global teams and ensure consistent execution.
- Standardize workplace services, tools, policies, operational models, and support processes across countries.
- Drive automation, self-service, and modern endpoint management practices.
- Support the transition from legacy workplace infrastructure to modern cloud-based and hybrid workplace solutions.
- Identify service gaps, technical debt, process weaknesses, and improvement opportunities.
- Establish clear ownership models for platforms, services, processes, and operational tasks.
- Promote knowledge sharing, documentation discipline, and cross-training within the team.

6. Business Enablement, Stakeholder & Vendor Management
- Act as an enabling function for different business units and countries, ensuring workplace services support business operations, local requirements, and global standards.
- Collaborate closely with business stakeholders, country IT teams, local management, and relevant IT functions to understand requirements and translate them into scalable workplace solutions.
- Balance global standardization with country-specific operational, regulatory, and business needs.
- Build trusted relationships with stakeholders and ensure clear communication on priorities, risks, roadmap items, service status, and improvement initiatives.
- Manage vendors, service providers, and technology partners related to workplace services.
- Participate in global infrastructure, workplace, security, and transformation projects.
- Provide technical input for budgeting, licensing, sourcing, roadmap planning, and investment decisions.
- Ensure workplace services contribute to business productivity, operational resilience, and employee experience.

Qualifications: Required Experience
- Several years of experience in Workplace, Infrastructure, Identity, Endpoint Management, or similar IT leadership roles.
- Proven experience leading international or distributed technical teams.




- Experience managing teams across different countries, cultures, and time zones.
- Strong background in team transformation, operational process improvement, service management, and organizational change.
- Hands-on technical knowledge in:
- Active Directory
- PKI
- Microsoft 365
- Identity and Access Management
- Experience with hybrid Microsoft environments and modern workplace architectures.
- Strong understanding of ITIL-based processes such as incident, change, problem, request, and access management.
- Experience in security hardening, compliance, risk management, and audit support.
- Proven ability to manage technical roadmaps, operational risks, technical debt, and transformation initiatives.
- Experience working with business units, country organizations, and local IT teams in a general operating model.

Technical Skills
- Strong architectural understanding of Microsoft workplace, identity, endpoint, and collaboration technologies.
- Ability to assess complex environments and define practical target architectures.
- Strong knowledge of hybrid identity, endpoint security, authentication, access control, and compliance management.
- Ability to translate technical requirements into scalable, secure, and supportable workplace solutions.
- Strong troubleshooting, root-cause analysis, and escalation management capabilities.
- Experience with automation, standardization, monitoring, and operational optimization.
- Good understanding of security-by-design, least privilege, lifecycle management, and governance principles.

Leadership Skills
- Ability to lead, coach, and develop technical teams.
- Strong decision-making and prioritization skills.
- Experience driving cultural, technical, and operational change.
- Ability to build accountability, transparency, and ownership within the team.
- Ability to manage conflicts, align stakeholders, and drive decisions.
- Strong focus on performance management, capability development, and team maturity.
- Ability to operate effectively in a global and matrixed organization.

Communication & Stakeholder Skills
- Clear, structured, and professional communication style.
- Ability to explain complex technical topics to management, business stakeholders, and non-technical audiences.
- Strong documentation and presentation skills.
- Ability to work effectively with business units, countries, local IT teams, security teams, vendors, and senior management.
- Strong service mindset with the ability to balance business needs, security requirements, standardization, and operational feasibility.
- Fluent English;

additional languages are an advantage.

Key Success Factors
- Stabilize and mature global workplace operations.
- Build a high-performing, accountable, and collaborative global Workplace team.
- Improve process discipline, service transparency, and operational quality.
- Define and execute a modern workplace technology roadmap.
- Strengthen identity, endpoint, collaboration, and access management security.
- Reduce operational complexity through standardization, automation, and documentation.
- Improve cooperation with business units, countries, and local IT organizations.
- Act as a trusted technical and managerial leader for workplace services.
- Enable the business with secure, reliable, and scalable workplace solutions.

#J-18808-Ljbffr

📌 Head Of Workplace (M/F/X) (Barcelona)
🏢 SYNLAB group
📍 Barcelona