Operational Account & Service ManagerEurovision Services is seeking a highly motivated Professional to become part of our Operations Team in Madrid, Spain.About the ES Operations TeamThe Operations department serves as the central point of contact for all customers receiving operational services. The team manages the requirements and delivery of our transmission and media services for all events, coordinating with our customers and partners (e.G., media organizations, sports federations, and event enterprises). The ES Operations Team is responsible for delivering high-quality services, achieving ambitious operational objectives, and implementing reliable solutions to provide outstanding value to our customers while optimizing costs to improve our bottom line.Main Responsibilities of this PositionAccount ManagementAct as the main point of contact for key customer accounts on all operational mattersEnsure outstanding service delivery by understanding customer needs and expectationsGuarantee the fulfilment of all account‑related deliverablesProvide clear, consistent communication with both internal and external stakeholdersCollaborate closely with the Network Manager to prepare projects and allocate technical resourcesCoordinate with relevant Operations teams for smooth service deliveryTake on a project manager role when required by specific eventsInitiate account‑related projects and hand them over to the PMO when applicableTrack and report account costsService ManagementApply project management principles to set up and deliver assigned projectsValidate project team resources in coordination with the Head of Service Management when neededMonitor and report project costs as part of the project teamStructure and distribute project/event information clearly for internal use (handover documentation)Collect and coordinate all necessary project inputs (Rate Card, Rights Management, contacts, etc.)Prepare and share Program Offers with ES clients and manage bookingsDefine technical requirements for events and transmissionsIn some cases,



plan and oversee the setup of international distribution networksCollaborate with PMO to validate and prepare Major EventsSupport the Network Manager with future planning, resource optimization, and network occupancyPlan transmissions by:Assessing customer requestsReviewing network usage and capacityProcuring additional resources if neededEnsuring efficient allocation of internal resourcesTrack and report event‑related costs for each accountWork closely with subsidiary offices for seamless coordinationMonitor supplier performance and report feedback to ProcurementEnsure service delivery aligns with customer and supplier contractsCollaborate with Marketing for product feedback, new product insights, and related communicationsDepending on experience, take on versátil roles as required by specific projectsPlease note that this role works on morning and afternoon shifts, extending throughout the weekends depending on events needs.Your Knowledge and SkillsRelevant experience in the broadcast field, with a proven track record managing complex broadcast operationsEffective planning, coordination, and delivery of complex service and project initiativesStrong client relationship management, focused on high service quality and customer satisfactionProven ability to manage and control budgets, with solid financial reporting skillsUnderstanding of technical requirements for broadcast transmissions and live eventsEfficient planning and allocation of internal and external resourcesOversight of supplier performance and service contract managementProficiency with project management and collaboration tools (Excel, Jira, MS Project, CRM platforms)Excellent customer service orientationHighly organized, self‑driven, and adaptable, able to work independently with minimal supervisionStrong communication and interpersonal skills,



effective in cross‑functional and remote teamsFluent in EnglishKnowledge of French or Spanish is a plusWhy Join Us?Becoming part of our team means working in a stimulating, inclusive, and international environment where your contribution truly matters. You will join an innovative, fast‑paced company at the forefront of the broadcasting industry, combining cutting‑edge technology with solid operational expertise. Our multicultural teams bring together diverse perspectives, creating an environment where ideas thrive and collaboration leads to exceptional results.Hybrid working week28 working days of paid vacation per yearPrivate health insuranceCompany pension fundMeal vouchersPublic transport allowanceParkingAbout Eurovision ServicesWith over 60 years of experience in broadcast production and distribution for major sports events, we know that great events don’t happen by accident. We have one of the largest hybrid satellite and fiber transmission networks of its kind in the world. In addition to our core broadcast services, we are constantly innovating to provide services that allow our customers to enhance their content and adapt it for use on all digital platforms.This is why we are the first‑choice media services provider for event organisers, media organisations and sports federations when they are looking for adaptable, end‑to‑end solutions to produce, distribute and personalise content for their audiences.We are Eurovision Services. We deliver excellence in everything we do, to leave our customers free to focus on what matters most to them – creating truly amazing experiences. Discover more about Eurovision Services at At Eurovision Services, we believe diversity strengthens our teams and drives innovation. We are committed to building an inclusive workplace where everyone feels respected, supported, and empowered to succeed. We welcome and encourage applications from candidates of all genders, backgrounds, identities, abilities, and experiences.* Please note: If you apply for this position, you may receive a call from a Spanish phone number as part of the recruitment process.

📌 Operational Account & Service Manager (Madrid)
🏢 Eurovision Services
📍 Madrid