About the job Genesys Cloud - Software EngineerGenesys Cloud Software Engineer | International ProjectsYour roleYou will be part of an international engineering team, collaborating with Product Owners, architects, and business stakeholders to deliver scalable and efficient contact center solutions.Your Main Responsibilities Will IncludeDevelop and maintain customer experience flows using Genesys Cloud ArchitectDesign and implement solutions using Genesys Cloud and Genesys Engage (on-premise)Build and support integrations using Genesys Cloud APIs, Data Actions, and event-based servicesImplement routing logic, automation, and configurations for voice and digital channelsContribute to the integration of chat and email channels in Genesys CloudParticipate in integrations with WFM (Workforce Management) systems within CCaa S environmentsCreate technical design documentation and process flows using Microsoft VisioApply SOA (Service-Oriented Architecture) principles in system design and integrationsCollaborate with cross-functional teams to deliver solutions aligned with business needsTroubleshoot issues, optimize performance, and ensure platform stabilityWhat we are looking for5+ years of experience working with Genesys Cloud, including Architect flows and API integrationsExperience with:Genesys CloudGenesys Engage (on‐premise)Experience in:Integration of chat and/or email channelsWorking with WFM systems or similar integrations in CCaa S environmentsKnowledge of REST APIs and programming/scripting (Java Script, Python,



or similar)Experience creating technical documentation and flow diagrams in VisioUnderstanding of SOA design principlesAbility to translate business requirements into technical solutionsExperience troubleshooting and ensuring platform stabilityFamiliarity with cloud environments, security basics, and version controlEnglish level B2+ or higherNice to haveExperience with real-time integrations in contact center environmentsKnowledge of event-driven architecturesExperience with bots or conversational AIExposure to CRM systemsCertifications in Genesys Cloud or cloud providers (AWS)Soft skillsAnalytical and problem-solving mindsetStrong communication and teamwork skillsAttention to detailAdaptability in dynamic environmentsWhat we offerOpportunity to work on international cloud contact center projectsCollaboration with experienced engineering teamsFlexible and modern working environment Career growth opportunitiesCompetitive compensation packageInterested?If you are passionate about cloud contact center solutions, working with Genesys Cloud, and contributing to integration and automation projects in international environments, we would love to hear from you.Apply now and let's talk!Aplicamos los principios de No discriminación e igualdad (por su nacionalidad, raza u origen étnico, religión, género, estado civil, condición sexual, discapacidad, edad, etc) en todos nuestros procesos de selección de personal. De conformidad con lo que dispone el Reglamento (UE) 2016/679 de 27 de abril de 2016 (RGPD), la Ley Orgánica 3/2018 de 5 de diciembre (LOPDGDD) y demás normativa legal vigente en materia de protección de de Protección de Datos de Carácter Personal, le informamos que sus datos serán incorporadas a un fichero responsabilidad de Vortech PCI Group S. L. con el fin de participar en procesos de selección. Para ejercer sus derechos de acceso, rectificación, cancelación y oposición de sus datos personales (ARCO) podrá comunicarlo por escrito e indicando sus datos personales a

📌 Genesys Cloud - Software Engineer (Madrid)
🏢 Vortech Pci Group
📍 Madrid