We are seeking a commercially driven Renewal Manager to own and execute the renewal lifecycle for a portfolio of medium-to-high complexity customer accounts. This role is critical in driving Net Revenue Retention (NRR), reducing churn risk, and ensuring predictable recurring revenue growth.As the commercial lead of the renewal process, you will partner closely with Customer Success Managers (CSMs) and Sales, leading strategic renewal planning, negotiations, and risk mitigation. You will bring structure, foresight, and strong commercial acumen to every renewal opportunity while ensuring long‑term customer value.Key ResponsibilitiesRenewal Ownership & ExecutionOwn the end‑to‑end renewal lifecycle across assigned accountsInitiate and lead renewal processes 6–9 months before contract expirationDevelop and execute strategic renewal plans to ensure timely and successful outcomesLead commercial negotiations, including pricing, contract terms, and multi‑year agreementsStrategic Renewal PlanningBuild tailored renewal strategies based on account health, usage trends, and commercial historyDrive multi‑year renewal conversations to improve retention and revenue predictabilityIdentify pricing optimization opportunities aligned with customer valueRisk ManagementProactively identify churn and downsell risks and lead mitigation strategiesPartner with CSMs to execute structured save plansEngage in executive‑level conversations for at‑risk renewalsReconfigurations & Revenue OptimizationLead contract reconfigurations, migrations,



and pricing transitionsExecute revenue recapture initiatives where applicableSupport complex renewals with customized commercial strategiesExpansion SupportIdentify and close small, transactional upsell opportunities during the renewal cycleCollaborate with Sales on larger expansion opportunities while maintaining renewal ownershipCross‑Functional CollaborationPartner with Customer Success to align on account strategy and customer healthCollaborate with Finance, Legal, and Operations to structure compliant agreementsMaintain accurate forecasting and renewal pipeline visibility in CRM systemsRequired Skills & QualificationsProven experience in Saa S renewals, account management, commercial roles, or procurement within a subscription‑based businessStrong negotiation and commercial skills, with experience managing pricing, contracts, and multi‑year agreementsProven ability to manage complex renewals involving multiple stakeholders and mitigate churn or downsell risksData‑driven mindset with strong forecasting discipline and experience using CRM/CPQ tools (e.G., Salesforce, Deal Hub)Experience working in international environments with cross‑functional collaborationExcellent stakeholder management skills with the ability to engage and influence at all levels, including executivesProfessional fluency in English and German or French (additional European languages are a plus)Board International is an equal opportunity employer and is committed to a diverse and inclusive workforce.

📌 Renewal Manager (Madrid)
🏢 boardinternationalsa
📍 Madrid