About the RoleAre you passionate about delivering top‑notch customer service? We’re looking for a Customer Service Representative who is fluent in Swedish to join our dynamic team in Barcelona. This is your chance to make a difference by helping customers with their inquiries in a fast‑paced and supportive environment.What You’ll DoAssist customers: handle incoming inquiries via phone, email, chat, and automated alerts, ensuring efficient and effective responses.Record keeping: maintain accurate records of interactions in our call management system, adhering to agreed SLAs for timely resolutions.Stay updated: keep your knowledge fresh on our products and services tailored to individual customer needs.Issue escalation: identify and elevate potential service issues to senior team members when llaborate: work with your team on special projects and provide coverage for colleagues as needed.Administrative tasks: manage holiday, sickness, and overtime records while participating in regular team meetings.What We’re Looking ForLanguage skills: C2/fluent in Swedish, both verbal and written,



with a good level of English (minimum B2).Experience: at least 1 year of customer service experience, preferably in technical support.Technical knowledge: advanced understanding of signal‑path connectivity, wireless networking, and music/audiovisual products.Customer focus: strong aptitude for customer service with excellent listening skills and the ability to address customer needs.Problem‑solving: ability to take ownership of customer calls, progressing them to resolution or escalating when needed.What We OfferCompetitive salary: excellent remuneration package based on experience and performance.Work hours: Monday to Friday, 09:00 AM – 06:00 PM.Dynamic environment: join a creative team with a positive and friendly atmosphere.Paid leave: 23 working days of paid annual leave.Career development: access to guidance and tools to help you reach your full potential.If you’re ready to take on a new challenge in beautiful Barcelona, apply now and be part of our exciting journey!

📌 Swedish Customer Support Representative, Barcelona
🏢 Cross Border Talents
📍 Barcelona