AVATR, a premium intelligent electric vehicle brand, seeks a CRM Specialist/Manager to join our Madrid team and support AVATR’s expansion in the Spanish market across business development, sales, marketing, aftersales and network operations. You will oversee daily call center operations, monitor KPIs (KPI monitoring, CSAT, AHT), drive service quality improvements, manage escalations, and coordinate knowledge base and training with HQ and regional teams.
Fluent English and Spanish are required.
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📌 Crm Operations Lead — Customer Experience & Training (Madrid)
🏢 AVATR Global
📍 Madrid
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