Community Manager - London
Department: Flex
Employment Type: Full Time
Location: Portman Workwell
Compensation: £37,000 - £39,000 / year
Description
MAPP is the UK’s leading specialist in commercial property and asset management, with over £30bn+ of property under management for a wide range of UK and overseas fund managers, REITs and property owners.
We believe property management can be a force for good. That’s why we focus on making buildings work - not just for profit, but for people and the planet too. Through our Property Management framework, we help clients and occupiers navigate a rapidly changing landscape, delivering a fully integrated and genuinely holistic approach.
In February 2022, MAPP acquired RE-DEFINED to broaden the offer and resources required to scale in the fast-moving Flex industry.
RE-DEFINED operates flex workspaces within a variety of clients buildings. Services range from design and build to marketing and lettings, and of course pure operations;
onboarding occupiers and delivering great services to occupiers, their staff and guests.
While RE-DEFINED operates in many MAPP managed buildings, it also operates in those with other property managers in place, and as a result RE-DEFINED is growing rapidly, and we are hiring!
Most job descriptions read like a recipe without showing you what the finished dish should look like. We’d rather give you a clear picture of who we are, how we work, and the kind of person who thrives at MAPP and RE-DEFINED.
MAPP is an equal opportunities employer. All applicants must have the legal right to work in the UK by the start date of employment. MAPP does not provide immigration sponsorship.
Title, Team and Role Summary Title : Community Manager - London
Team : RE-DEFINED/Flex
Who Does This Role Report Into? Regional Manager
Role Summary / Purpose and Scope As an Estate Community Manager for RE-DEFINED, you will take charge of a new exciting and expanding portfolio of flex spaces across multiple buildings on The Portman Estate, known as Portman WorkWell.



This is not just a traditional Community Manager role - it’s a unique opportunity to combine operational leadership with a strong customer-centric focus. You’ll become the main point of contact for occupiers and property managers across the portfolio, ensuring smooth operations, strong relationships, and a service that exceeds expectations.
In this role, you will serve as the Estate Community Manager, working closely with the Regional Manager, and other key team members. Your responsibilities will span managing daily operations, overseeing building performance, ensuring compliance, and driving customer satisfaction across all the spaces you manage. As an Estate Community Manager, you’ll be entrusted with the entire lifecycle of occupier engagement, from their initial onboarding to maintaining their satisfaction as long-term tenants.
You’ll play an instrumental role in ensuring that each building operates efficiently and remains a vibrant, high performing space for its occupants. This is your opportunity to make a lasting impact on the success and growth of RE-DEFINED while managing the people, spaces, and relationships that make it all possible
Skills, Knowledge and Values Skills (People & Technical)
You are the Estate Champion! By being an advocate for the occupiers at every step, you'll help the rest of the team keep the customer at the heart of everything we do
Act as the main point of contact for occupiers and property managers, ensuring seamless communication, prompt resolutions and exceptional service across the portfolio.
Take ownership of the occupier journey, cultivating strong relationships
Good interpersonal skills;
acting as the main point of contact for customers and property managers across the portfolio
Strong operational leadership;




able to lead day-to-daymanagement of each centre to the highest standards
Lead the day-to-day management of each centre, ensuring that all facilities are operating at their highest standards
Health & Safety Legislation Compliance
Engaging proactively with the MAPP support functions and supply chain
Regularly reviewing all building amenities and engaging with occupiers through meetings and surveys to identify changes in requirements.
Confidence in cost control management and supplier relationships
Self-motivated, diligent, enthusiastic and approachable with a strong customer-centric mindset
Experience in organising and hosting customer events, networking activities and community engagement initiatives, with the ability to create positive and memorable customer experiences
Monitoring statutory and internal compliance, including meeting MAPP policies and procedures, RICS and ISO standards and any statutory timelines and escalation requirements
Values & Behaviour
Exhibition of MAPP Values :Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable
Self Management including showing initiative, being proactive and meeting deadlines
Embracing Change including Technology
Engaging with the Big Picture
Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally
Achieving Results and Prioritise Work including attention to delivery to all stakeholders
Innovative Solutions and Problem Solving
Developing Self and Others and willing to Learn
Interpersonal and Relationship skills capable of communicating at various levels including meetings with occupiers, client, supplier and wider stakeholders.
Strong written and verbal communications including report writing
Experience and Salary Level of Experience / Certifications:
3+ years experience working in a similar role
Working Hours: 9am - 5.30pm Monday - Friday
Salary Range (Based on Experience) £37,000 - £39,000 per annum, depending on experience.
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