Role purpose

The EMEA Benefits Senior Specialist is responsible for the maintenance, administration and continuous process improvement of employee benefits programmes across Europe, the Middle East and Africa. The role also provides support across a range of HR activities, policies, processes and employee experience initiatives, ensuring alignment with ERM's people strategy and business objectives. The postholder will collaborate with a wide range of internal and external stakeholders to ensure benefits programmes and HR processes are communicated, compliant, efficient, cost-effective and aligned with business needs. This includes providing guidance and support on benefits, employee lifecycle matters, people policies and HR processes, while helping to deliver a positive employee experience. Acting as the regional subject matter expert for benefits, the role will oversee the ongoing administration and governance of benefit programmes, working with the global reward team to ensure compliance with local legislative requirements, market practices and internal reward policies. The postholder will also contribute to broader HR initiatives and projects, supporting process improvement, policy implementation, operational excellence and continuous enhancement of the employee experience across the region. The role will work closely with stakeholders across the business and external providers to maintain current programmes, identify opportunities for improvement and support the delivery of people-focused solutions that meet organisational and employee needs.

Key Accountabilities and Responsibilities

- Benefits strategy and governance:



Collaborating with the global/regional reward teams to maintain an EMEA benefits portfolio that is aligned to the global strategy, supporting attraction, retention, employee wellbeing, fairness, affordability and local market relevance.
- Regional programme management: Oversee benefits across multiple EMEA countries, including pensions, healthcare, risk benefits and flexible benefits supported by the global/regional reward teams and local HR.
- Compliance and risk management: Working with the general and regional reward team to ensure benefits arrangements meet statutory, regulatory, tax, data privacy and employment requirements in each country, working with local HR, Legal, Payroll and external advisers as needed.
- Market review and benchmarking: Supporting the global/regional reward teams with regard to reviewing benefit competitiveness (using market data, employee feedback, provider insights and business priorities), making practical recommendations for improvement.
- Provider and broker management: Maintain relationships with insurers, brokers, pension providers, benefits platforms and other vendors, ensuring strong service delivery and effective issue resolution.
- Renewals: Support the global/regional reward teams with renewal activity.
- Invoicing: Working with finance to ensure effective invoicing approvals and payments.
- Process improvement:



Simplify and standardise benefits processes where appropriate, improving governance, documentation, employee access, manager guidance and handoffs between HR, Payroll and Finance.
- Employee experience and communications: Work with the People Services and Advisory teams and local HR around clear, engaging and accessible benefit related information and communication, so employees understand the benefits available to them and how to access them.
- Data and reporting: Maintain accurate benefits data, reporting and audits.
- Mergers and acquisitions: Support due diligence, integration planning and benefits harmonisation for acquired businesses, identifying risks, costs and employee impact.
- Stakeholder partnering: Provide advice regarding benefits queries and escalations.
- Project delivery: Support local and regional reward projects, for example new benefits implementation, platform changes, policy updates and legislative changes.
- HR Processes and delivery: Providing guidance and support on employee lifecycle matters, people policies and HR processes, while helping to deliver a positive employee experience.

Key Stakeholders
- People Services and broader HR Advisory teams: to ensure benefit processes are efficient, well known and cater for a great employee experience
- The global/regional reward teams and benefits brokers: to ensure that benefits are compliant, competitive, cost-effective, aligning with ERMs benefits strategy and frameworks, business needs and employee experience objectives
- Payroll: for any benefit payroll related actions
- Finance: for invoicing and

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