Experteer OverviewAs a Service Engineer for Core Weave, you will provide remote and on-site support, resolving complex issues on Supermicro hardware in enterprise environments. You’ll drive customer satisfaction through proactive maintenance, efficient repair cycles, and SLA adherence, while collaborating with cross-functional teams to shape service programs. This role combines field work with training responsibilities, offering hands-on problem solving and impact across customer sites and regional teams. You will be at the heart of service delivery, enabling reliable systems at pensaciones / Incentivos
- On-site and remote troubleshooting of Supermicro equipment in an enterprise setting
- Drive customer satisfaction by leading preventive maintenance actions and managing repair/parts cycle times
- Ensure quick escalation handling and professional resolution of issues
- Provide 2nd line support to resellers/distributors
- Collaborate with Technical Account Manager, Service Manager, and Product Manager to define service programs
- Contribute fault triage information and training materials




- Run tests and simulations to aid problem solving at the facility
- Travel to customer sites to train or resolve issues
- Train new service engineers
- Work under Technical Account Manager direction and take ownership of the customer base
- Be self-sufficient in field troubleshooting and issue resolution, with clear issue clarification and alternative solutions
- Manage day-to-day tickets on the SMC Service Portal
- Generate and present quality reports (a plus)
- Deploy and maintain servers and GPU systems with focus on networking, cable management, FW/Bios configurationResponsabilidades
- Experience in a similar service role in an enterprise environment
- Business-level English
- Driving license
- Willingness and ability to travel and work at customer locations
- Ability to perform physically demanding tasks like lifting servers and parts
- Strong problem-solving skills
- Ability to manage multiple tickets and prioritize tasks
- Good communication and customer-facing skills

📌 Service Engineer (Barcelona)
🏢 Supermicro
📍 Barcelona