Icelandic Speaking Customer Service Agent for Public Sector Services

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with high-impact roles across Europe. We pride ourselves on our white-glove service, ensuring that professionals seeking jobs in Spain find seamless career transitions into prestigious, stable industries.

Job Overview

We are currently looking for a motivated professional to join our team as an Icelandic Speaking Customer Service Agent for Public Sector Services position in Spain. This critical role within the Government & Public Sector industry ensures that citizens receive high-quality support and guidance regarding essential public services, combining professional excellence with the vibrant lifestyle of Southern Europe.

Key Responsibilities

- Provide high-level support for public sector inquiries via phone, email, and chat.
- Maintain accuracy and confidentiality in line with strict government compliance standards.
- Assist citizens with navigating online public infrastructure and government portals.
- Address complex queries related to public policy and official documentation with empathy and clarity.
- Represent the Government & Public Sector industry with professionalism and dedication.
- Maintain detailed case records and provide feedback to improve service delivery within the public sector.
- Contribute to team targets while ensuring a superior level of citizen satisfaction.

Requirements

- Native or fluent Icelandic (spoken and written).
- Valid EU passport (mandatory).
- Excellent command of the English language for internal communications.




- Strong problem-solving skills and a high degree of emotional intelligence.
- Previous experience in public sector administration or high-volume customer service is considered an asset.
- Ability to relocate to Spain for this exciting career opportunity.

What We Offer

- Competitive Monthly Salary.
- 2 Extra Salaries Per Year (13th and 14th salary).
- Fully Paid Training programs.
- Health Insurance coverage.
- Fully Paid Relocation Package (flight, transfer, hotel).
- Monthly Performance Bonus included.
- A unique opportunity to build a career in the dynamic Government & Public Sector industry while enjoying the benefits of jobs in Spain.

Life in Spain

Embracing jobs in Spain means enjoying a world-class Mediterranean climate, where the sun shines for most of the year. Living in Spain offers a unique blend of ancient history and modern metropolitan energy, perfect for those seeking a high quality of life. From the coastal views to the bustling city centers, Spain provides an unparalleled backdrop for your professional growth.

Our relocation package is designed to make your move to Spain as comfortable as possible, covering your flight, transfer, and initial accommodation. Once you arrive, you will discover that life in Spain is defined by its world-renowned culinary scene, vibrant social culture, and welcoming people. Join our team today and experience why so many professionals choose to build their futures in beautiful Spain.

How to Apply

If you are ready to take the next step in your career and join a prestigious firm, we encourage you to click "Apply Now" to submit your CV. Our recruitment team at Mercier Consultancy Group looks forward to reviewing your application for this Icelandic Speaking Customer Service Agent for Public Sector Services position in Spain.

📌 Icelandic Speaking Customer Service Agent for Public Sector Services – Work Remote In Spain (España)
🏢 Mercier Consultancy
📍 España