Latvian Speaking Customer Service Agent for Video Streaming Services

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with industry-leading brands across Europe. We take pride in facilitating life-changing career opportunities, ensuring a seamless transition for professionals seeking high-growth Latvian-speaking jobs in dynamic integral markets.

Job Overview

We are currently sourcing exceptional talent for a Latvian Speaking Customer Service Agent for Video Streaming Services position in Spain. In this role, you will be the voice of a world-renowned entertainment platform, providing premium support to subscribers and ensuring an immersive, high-quality user experience within the fast-paced streaming platforms industry.

Key Responsibilities

- Deliver exceptional customer support via chat, email, and phone to users of a leading video streaming platform.
- Assist customers with technical troubleshooting, billing inquiries, and subscription management for their streaming services.
- Maintain high levels of customer satisfaction by resolving platform-related issues with speed and efficiency.
- Stay updated on the latest streaming technology and content trends to provide accurate, industry-specific guidance.
- Act as a brand ambassador, ensuring a professional and engaging tone during every customer interaction.
- Collaborate with internal teams to escalate complex technical bugs or content playback issues effectively.
- Consistently meet quality and performance metrics defined by the streaming platforms industry standards.

Requirements

- Native or fluent Latvian (spoken and written) is mandatory for this role.
- Excellent command of the English language for corporate communication.
- Valid EU passport (mandatory for employment processing).
- Strong passion for the video streaming industry and digital entertainment services.




- Prior experience in a customer service environment is highly preferred, though not mandatory.
- Comfortable navigating digital interfaces and troubleshooting technical streaming setups.

What We Offer

- Competitive Monthly Salary with a transparent performance-based structure.
- Two extra salaries per year (13th and 14th salary bonus).
- Monthly Performance Bonus rewarding high-quality customer care.
- Fully Paid Relocation Package including flight, airport transfer, and initial hotel accommodation.
- Comprehensive, fully paid training program to ensure your success in the streaming industry.
- Private health insurance and additional corporate perks.
- A vibrant, multicultural working environment with significant career growth potential.

Life in Spain

Choosing to pursue jobs in Spain offers an unparalleled lifestyle characterized by Mediterranean sunshine, rich historical landscapes, and a welcoming culture. As a hub for international professionals, Spain provides the perfect backdrop for balancing a thriving career in streaming platforms with a relaxed, outdoor-focused way of life. Whether you are exploring ancient ruins or enjoying the world-famous coastlines, the quality of life in Spain is truly exceptional.

Beyond the professional benefits, Spain is celebrated for its world-class gastronomy and vibrant social scene. By securing this Latvian Speaking Customer Service Agent for Video Streaming Services position in Spain, you are not just landing a job; you are embracing a life-changing adventure. With Mercier Consultancy Group managing your relocation, you can settle into the beautiful rhythm of Spain with ease and confidence.

How to Apply

If you are ready to take the next step in your career and join the booming streaming industry in a beautiful Mediterranean setting, we invite you to apply now. Our team at Mercier Consultancy Group is eager to review your application and guide you toward your next career milestone. Apply today and start your journey with us.

📌 Latvian Speaking Customer Service Agent for Video Streaming Services – Work Remote In Spain (España)
🏢 Mercier Consultancy
📍 España