Icelandic Speaking Customer Service Agent for Education Technology

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, dedicated to connecting top-tier talent with industry-leading organizations across Europe. We specialize in providing bespoke staffing solutions, ensuring our candidates find rewarding professional opportunities that align with their skills and career aspirations.

Job Overview

We are currently seeking a motivated professional for an Icelandic Speaking Customer Service Agent for Education Technology position in Spain. This role is a unique gateway for those seeking high-quality Icelandic-speaking jobs while contributing to the fast-growing EdTech sector within the vibrant landscape of jobs in Spain.

Key Responsibilities

- Provide high-quality technical and pedagogical support to students and educators using our advanced Education Technology platforms.
- Manage incoming inquiries via phone, email, and live chat, ensuring exceptional user satisfaction throughout the learning journey.
- Assist educational institutions in troubleshooting software access issues, curriculum navigation, and account management.
- Maintain comprehensive records of user interactions in our CRM, identifying trends to improve the educational support experience.
- Collaborate with internal technical and product teams to resolve complex issues affecting the EdTech ecosystem.
- Participate in ongoing training sessions to stay updated on the latest developments in digital learning tools.
- Uphold the reputation of our EdTech partners by delivering professional, empathetic, and efficient communication in Icelandic.

Requirements

- Native or fluent Icelandic (spoken and written) is mandatory for this role.
- Proficiency in English to communicate within our international team in Spain.




- Valid EU passport or a valid work permit for Spain.
- Strong passion for the Education sector and digital learning innovation.
- Excellent problem-solving skills and the ability to simplify complex technical topics for educational users.
- Previous experience in customer service, helpdesk, or educational support is highly preferred.

What We Offer

- Competitive Monthly Salary.
- 2 Extra Salaries Per Year (13th and 14th salary bonus).
- Monthly Performance Bonus included as part of our total compensation package.
- Fully Paid Relocation Package (flight, transfer, hotel accommodation upon arrival).
- Fully Paid Initial and Ongoing Training programs.
- Comprehensive Private Health Insurance coverage.
- The opportunity to build a career in one of the most exciting Icelandic-speaking jobs in Spain.
- And Much More...

Life in Spain

Embracing one of our many jobs in Spain means enjoying a Mediterranean lifestyle defined by sunshine, ancient history, and a welcoming culture. Spain offers an unparalleled quality of life, allowing you to balance a professional career in the Education sector with the leisure of beautiful coastal landscapes and world-renowned gastronomy.

Living in Spain provides an excellent opportunity to experience a unique expatriate community. With our comprehensive relocation support, your transition to your new home in Spain will be seamless, ensuring you can focus on excelling in your Icelandic Speaking Customer Service Agent for Education Technology position from day one.

How to Apply

If you are ready to take the next step in your career and join a dynamic team in the heart of the Mediterranean, we invite you to apply now. Please submit your updated CV, and a member of our recruitment team at Mercier Consultancy Group will contact you to discuss this exciting opportunity further.

📌 Icelandic Speaking Customer Service Agent for Education Technology – Work Remote In Spain (España)
🏢 Mercier Consultancy
📍 España