Icelandic Speaking Customer Service Agent for Logistics & Shipping

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm dedicated to bridging the gap between top-tier general talent and industry-leading organizations. As a leader in European recruitment and BPO services, we take pride in placing exceptional professionals in career-defining roles that offer growth, stability, and international exposure.

Job Overview

We are currently seeking a motivated professional to join our client’s team as an Icelandic Speaking Customer Service Agent for Logistics & Shipping position in Spain. This role is perfect for a service-oriented individual looking for exciting jobs in Spain, providing vital supply chain support in an international business environment.

Key Responsibilities

- Act as the primary point of contact for Icelandic-speaking clients navigating complex logistics and supply chain inquiries.
- Monitor and manage shipment tracking, providing accurate and timely updates to stakeholders.
- Resolve supply chain operational issues, including delays, customs documentation concerns, and carrier coordination.
- Maintain high levels of customer satisfaction by providing professional and efficient communication across all channels.
- Collaborate with international logistics departments to ensure seamless transit of goods and optimized supply chain performance.
- Document all service interactions within the CRM to maintain accurate records of shipping activities.
- Stay informed on evolving international shipping regulations to provide expert advice to our clients.

Requirements

- Native or fluent Icelandic (spoken and written) is mandatory for this role.
- Excellent command of the English language to facilitate internal cross-departmental collaboration.
- Strong interest in the logistics and supply chain sector with a customer-centric mindset.




- Proven ability to troubleshoot and resolve time-sensitive shipping issues efficiently.
- Valid EU passport or valid residency permit enabling work in the EU.
- Exceptional communication and multitasking skills in a fast-paced environment.

What We Offer

- Competitive Monthly Salary.
- Special Benefit: 2 Extra Salaries Per Year (13th and 14th salary).
- Monthly Performance Bonus to reward your commitment to quality service.
- Fully Paid Relocation Package (flight, transfer, and hotel accommodation upon arrival).
- Comprehensive professional training tailored to the logistics and supply chain industry.
- Private Health Insurance and access to local amenities.
- A vibrant international work environment in one of the most sought-after locations for Icelandic-speaking jobs.

Life in Spain

Embark on a new chapter of your professional life in Spain, a country that beautifully blends historic heritage with a modern, cosmopolitan lifestyle. Living in Spain offers the perfect balance of career advancement and Mediterranean leisure, where the legendary climate ensures over 300 days of sunshine a year. Many professionals seeking jobs in Spain find the local culture incredibly welcoming, fostering an environment where you can thrive personally and professionally.

Our relocation package ensures your transition to your new home in Spain is seamless and stress-free, allowing you to focus on your career development. From the world-class culinary experiences to the vibrant nightlife and scenic landscapes, relocating to Spain offers an unparalleled quality of life. Experience why more talent is choosing to pursue their career goals by accepting an Icelandic Speaking Customer Service Agent for Logistics & Shipping position in Spain today.

How to Apply

If you are ready to advance your career with a leading firm in the logistics sector, we invite you to take the next step. Click 'Apply Now' to submit your application to Mercier Consultancy Group, and let us help you launch your international career in the sunny heart of Europe. We look forward to hearing from you!

📌 Icelandic Speaking Customer Service Agent for Logistics & Shipping – Work Remote In Spain (España)
🏢 Mercier Consultancy
📍 España