Product Adoption & Value Lead

Country: Spain

IT STARTS HERE

Santander (*****************) is evolving from a global, high-impact brand into a technology-driven organization, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.

This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

Our Chief Data & Artificial Intelligence Officer (CDAIO) division is building a world-class AI & Data team to make a difference in the lives of over 170 million people worldwide, through one of the largest banks in the world.

We are undergoing one of the biggest transformations in our history and technology is at the heart of our strategy. Join our team to play a part in one of the most important technological projects for the financial sector in the world.

THE DIFFERENCE YOU MAKE

The Santander Artificial Intelligence Team is seeking a Product Adoption & Value Lead, based in our Madrid office, with general scope.

You will support the adoption, scaling and value realization of AI-powered integration and migration capabilities across Santander Group entities. Reporting to the Global Head of AI Integration & Migration, you will help convert executive interest and country demand into structured assessments, business cases, adoption plans, KPI tracking and measurable business impact.

This is a product adoption and transformation role requiring strong stakeholder management, business-case discipline,



technology fluency and the ability to maintain momentum across countries, vendors and internal teams without relying on direct reporting lines.

Key Responsibilities

- Support the rollout and adoption of AI Integration & Migration capabilities across countries, coordinating workshops, requirement capture, fit-gap analysis, action tracking and decision preparation.

- Maintain and qualify the opportunity pipeline, including prioritization inputs, status, blockers, owners, next steps, assumptions, decision points and expected value.

- Build and maintain business cases covering baseline effort, savings hypotheses, implementation costs, value drivers, risks and assumptions, and define KPIs for adoption, productivity, quality, cost avoidance and realized benefits.

- Translate recurring country needs, blockers and adoption feedback into product backlog and roadmap inputs, working with product engineering, AI specialists and solution architecture to assess feasibility, repeatability and potential value.

- Coordinate across vendors, product engineering, DevOps, architecture, cybersecurity, country teams and business stakeholders to resolve adoption issues, risks and dependencies and maintain delivery momentum.

- Prepare concise, decision-oriented materials for product reviews, committees, senior stakeholders and sponsors, including executive updates, dashboards and value-realization reporting.

- Help countries identify where AI-enabled integration,



migration, modernization or decommissioning capabilities can generate measurable business value and support benefits governance to ensure impact claims are credible and comparable.

WHAT YOU’LL BRING

Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organization. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.

The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Professional Experience

- 8+ years of experience in product management, technology transformation, strategic delivery, business architecture, PMO, consulting or value management. (Required)

- Experience driving adoption of technology capabilities across multiple stakeholders, teams, countries or business areas. (Required)

- Experience preparing business cases, KPI frameworks, benefits tracking, executive dashboards or value-realization materials. (Required)

- Experience coordinating stakeholders and actions in complex, matrixed organizations. (Required)

- Experience in banking, financial services, Santander/SDS technology areas or another regulated enterprise environment. (Preferred)

- Experience working with global teams or multi-geography stakeholders, and exposure to startup-style product operating models, portfolio prioritization, cost models or venture/value tracking. (Preferred)

Education

- Bachelor's degree in Engineering, Business, Economics, Computer Science, Telecommunications or a related field, or equivalent professional experience. (Required)

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📌 Product Adoption & Value Lead (Madrid)
🏢 Banco Santander
📍 Madrid