Latvian Speaking Customer Service Agent for E-commerce

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with world-class organizations. We pride ourselves on delivering bespoke career solutions that empower professionals to excel in global markets while fostering long-term career growth.

Job Overview

We are currently seeking a motivated professional for a Latvian Speaking Customer Service Agent for E-commerce position in Spain. This is an exceptional opportunity to join a high-growth retail environment where you will provide expert support and elevate the shopping experience for consumers across Europe.

Key Responsibilities

- Deliver premium omnichannel customer support via phone, email, and live chat for a leading retail brand.
- Assist customers with inquiries regarding online order tracking, returns, and inventory availability.
- Resolve complex issues related to e-commerce transactions, payments, and product specifications.
- Maintain high levels of customer satisfaction by providing accurate and timely information.
- Collaborate with internal retail teams to streamline the post-purchase experience.
- Identify opportunities to upsell and cross-sell premium retail products based on customer preferences.
- Ensure compliance with company data protection and retail privacy policies.

Requirements

- Native or fluent Latvian (spoken and written) is mandatory for this role.
- Proficiency in English for international communication and training.
- Valid EU passport or a valid work permit for Spain.
- Previous experience in retail, customer service, or e-commerce is considered a significant asset.




- Strong communication skills and a passion for delivering excellent customer journeys.
- Availability to relocate for one of the most exciting Latvian speaking jobs in the Mediterranean.

What We Offer

- Competitive Monthly Salary
- Two Extra Salaries Per Year (13th and 14th salary bonus)
- Monthly Performance Bonus linked to service quality KPIs
- Fully Paid Training on modern e-commerce systems and retail standards
- Comprehensive Health Insurance package
- Fully Paid Relocation Package (flight, transfer, and hotel upon arrival)
- Support in finding long-term accommodation in Spain
- Excellent career advancement opportunities within the firm

Life in Spain

Embracing one of our Latvian speaking jobs in Spain means more than just a career move; it is a lifestyle upgrade. Spain offers a perfect blend of ancient history, world-class Mediterranean cuisine, and an enviable climate that provides sunshine throughout most of the year, making Spain an adecuado destination for an expatriate experience.

By joining our Latvian Speaking Customer Service Agent for E-commerce position in Spain, you will enjoy a high quality of life with endless opportunities for weekend island hopping or exploring cultural heritage sites. We facilitate your transition to Spain with a full relocation package, ensuring that your move to this vibrant country is seamless, comfortable, and rewarding.

How to Apply

If you are ready to take the next step in your professional journey and join our dynamic team in the retail sector, we invite you to click "Apply Now" to submit your CV. Our recruitment team at Mercier Consultancy Group looks forward to discussing how your skills match this exciting opportunity.

📌 Latvian Speaking Customer Service Agent for E-commerce – Work Remote In Spain (España)
🏢 Mercier Consultancy
📍 España