Norwegian Speaking Customer Service Agent for Food Delivery Services

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with world-class opportunities across Europe. We pride ourselves on our white-glove approach, ensuring that every professional embarking on a career journey with us feels supported, valued, and empowered.

Job Overview

We are seeking a motivated professional to join our team as a Norwegian Speaking Customer Service Agent for Food Delivery Services in Spain. In this dynamic role, you will be the bridge between hungry customers and their favorite local dining experiences, ensuring every order is delivered to perfection within the fast-paced Food & Beverage industry.

Key Responsibilities

- Provide high-quality support to customers via phone, chat, and email regarding their food delivery orders.
- Coordinate seamlessly with restaurant partners and delivery drivers to resolve order discrepancies in real-time.
- Handle complaints or delivery delays with professionalism and empathy, maintaining the brand reputation in the Food & Beverage sector.
- Process refunds, credit adjustments, and order modifications efficiently.
- Maintain deep knowledge of current restaurant menus, promotional offers, and delivery app features.
- Ensure timely follow-up on service tickets to maintain high levels of customer satisfaction and loyalty.
- Act as a brand ambassador for our food delivery client, reflecting excellence in every interaction.

Requirements

- Native or fluent Norwegian (spoken and written) is essential for this role.
- Valid EU passport (mandatory) to facilitate your transition to one of the most exciting Norwegian-speaking jobs in Europe.
- Proven experience in customer service, ideally within the Food & Beverage industry.
- Strong communication and conflict-resolution skills.




- Proficiency with CRM software and digital ticketing systems.
- A proactive attitude towards relocating for our Norwegian Speaking Customer Service Agent for Food Delivery Services position in Spain.

What We Offer

- Competitive Monthly Salary.
- 2 Extra Salaries Per Year (13th and 14th salary).
- Monthly Performance Bonus to reward your commitment to service excellence.
- Fully Paid Training programs to ensure you master the nuances of the Food & Beverage industry.
- Comprehensive Health Insurance package.
- Fully Paid Relocation Package including flight, transfer, and initial hotel stay.
- The opportunity to join a diverse, multicultural team in a vibrant hub for Jobs in Spain.
- And Much More, including career progression opportunities within Mercier Consultancy Group.

Life in Spain

Living in Spain offers an unparalleled lifestyle, blending ancient history with a modern, cosmopolitan atmosphere. Whether you are enjoying the Mediterranean sun or exploring the vibrant nightlife of Athens, there is always something new to discover in Spain. By securing one of our Norwegian-speaking jobs, you will gain access to an enviable work-life balance in a country famous for its warm hospitality and world-renowned gastronomy.

Beyond the professional advantages, moving to Spain provides an incredible opportunity for personal growth. The local culinary scene is truly world-class, perfect for someone passionate about the Food & Beverage industry. Join us, enjoy the Mediterranean breeze, and elevate your career while living your best life in Spain with the full support of Mercier Consultancy Group.

How to Apply

If you are ready to take the next step in your career and join a top-tier firm, we invite you to Apply Now. Become part of our success story with this Norwegian Speaking Customer Service Agent for Food Delivery Services position in Spain. We look forward to reviewing your application!

Sincerely,
The Recruitment Team at Mercier Consultancy Group

📌 Norwegian Speaking Customer Service Agent for Food Delivery Services – Work Remote In Spain (España)
🏢 Mercier Consultancy
📍 España