Employment Type: Permanent
Contract Duration:
Hiring Base Salary Range:

Why you will love working here

At IATA, we represent over 350 airlines worldwide, striving to make aviation safer, smarter, more sustainable, and inclusive.

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Our Values are not just words on a page - they are the energy behind everything we do: ONE IATA - We collaborate across teams, TRUSTED - We do the right thing, INNOVATIVE - We make tomorrow better, INCLUSIVE - We embrace diverse perspectives.
- With over 30,000 courses available, we believe in continuous learning and support your growth in an ever-changing industry.
- Diversity, equity, and inclusion are our priorities. We are certified by the Equal Salary Foundation, offering equal pay and family-friendly policies.
- We encourage community involvement through volunteering and strive to make tomorrow better for aviation and our communities. We offer time off so you can support causes important to you.
- We promote work-life balance with versátil work options, including remote and hybrid work, a generous 'work from abroad' policy, and you get your birthday off!

About the team you are joining

Reporting to the Senior Manager, Agency Participation and in collaboration with the Business Process Outsourcing (BPO), the incumbent will be responsible for supporting the management of the accreditation process with a strong focus on default and irregularity management for the assigned countries.

What your day would be like

Ensure a rapid transmission of any accreditation related matter to the market through the Agency Information Relay Services;

Ensure operational excellence by supporting the BPO, conveying one IATA brand experience




In collaboration with the BPO, ensure the delivery of the IATA service promise (i.e. common metrics and KPIs, etc.);

Manage closures, IRIS/Banking Updates, Direct Debit Set up, Certificates DGR, PCI DSS, IATAN, VMFR and MSO/GSA codes;

Support Agency Management process including making required changes in all associated systems;

Manage Risk Management process (Non-compliance (SIDRA & SIDRA Lite) including irregularities, financial assessments, financial security, suspension, defaults, terminations and reinstatements; Execute timely execution of compliance actions raised by other support teams, such as Remittance and Settlement [SIDRA], Agency Settlement Risk [SIDRA/ SIDRA lite], Invoicing & Collection [SDIRA lite];

Provide support to BPO, agents and field offices on all accreditation related matters;

Collaborate and execute any activity in relation to the BSP Agency Growth Program.

We would love to hear from you if you have

- 3 years" experience in a business support function, preferably in a multicultural environment. BSP/CASS knowledge will be an asset;
- Excellent organizational and customer service skills;
- Ability to work effectively in a dynamic, fast paced and highly demanding environment while meeting tight deadlines;
- Ability to set priorities, and work with speed with a strong customer focus and a high level of drive and energy;
- Excellent IT skills including MS office;
- Excellent communications skills in English (written and spoken);
- In addition, other language will be an asset.

Travel Required: 10

Learn more about IATA’s role in the industry, our benefits, and the team at iata/careers/. We are looking forward to hearing from you!

📌 Analyst Agency Participation (Madrid)
🏢 International Air Transport Association (IATA)
📍 Madrid