Reservations & Groups Team Leader (Sales-Focused)

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Barcelona | Central Reservations | Full-time | Monday–Friday

Join Generator

At Generator, we don’t just sell beds — we create experiences in some of the world’s most exciting cities.

Recognised by Fast Company as one of the Top 50 Most Innovative Companies, we are building a high-performance Central Reservations Office (CRO) that directly drives general revenue growth.

We are looking for a commercially driven Reservations & Groups Team Leader who can lead, inspire, and elevate a sales-focused reservations team in a fast-paced international environment.

This Is Not a Traditional Team Leader Role

This role goes far beyond operational supervision.

You won’t just manage workflows — you’ll drive performance, conversion, revenue, and commercial mindset across both internal and outsourced teams.

You will:

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- Lead and develop high-performing reservations sales teams

- Drive conversion, revenue growth, and upselling performance

- Coach agents to move beyond “order taking” into proactive selling

- Manage and optimise relationships with outsourcing partners

- Work closely with Revenue, Sales, and Operations teams

- Influence commercial performance across multiple European markets

What You’ll Own

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- Lead the daily operations and performance of the Groups & Reservations team

- Monitor and drive KPIs including conversion, revenue, SLA, upselling, and productivity

- Manage outsourced reservation teams and external partners, ensuring service quality, alignment, and performance delivery

- Conduct regular performance reviews, calibrations, and operational follow-ups with outsourcing providers

- Ensure outsourced teams fully comply with Generator SOPs,



commercial standards, and service expectations

- Coach and develop agents through regular feedback, training, and performance management

- Ensure enquiries are proactively followed up and converted into confirmed business

- Support complex negotiations and high-value group opportunities

- Drive outbound sales activity and commercial initiatives

- Collaborate with Revenue Management to maximise occupancy and profitability

- Ensure operational excellence across systems, billing, deposits, and booking accuracy

- Identify opportunities to improve processes, workflows, and team efficiency

- Create a positive, motivating, and high-performance culture across internal and external teams

What We’re Looking For

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- Fluent English + French required (additional languages are a strong plus)

- Previous experience leading hotel reservations or groups teams

- Experience managing outsourcing partners or remote operational teams is highly valued

- Strong commercial mindset with proven sales and conversion focus

- Ability to coach, motivate, and develop high-performing teams

- Strong analytical and problem-solving skills

- Comfortable managing high-volume and complex business

- Excellent communication and stakeholder management skills

- Highly organised with strong prioritisation abilities

- Resilient and adaptable in a fast-paced international environment

Tech & Tools

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- Experience with PMS systems (MEWS is a plus)

- Familiar with OTAs,



wholesale platforms, and booking channels

- Strong working knowledge of Microsoft Office and reporting tools

- Experience working with CRM or group reservation systems is highly valued

What’s In It For You

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- Competitive salary + leadership incentives

- Performance bonus linked to team revenue and conversion results

- Birthday day off

- 2 free nights per year across Generator properties

- Staff rates for you, friends & family worldwide

- Gym membership contribution

- Continuous learning & leadership development opportunities

- Social events and a vibrant, international culture

Work Schedule

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- Monday to Friday

- No weekends

- Stable working hours supporting work-life balance

Career Growth

This role offers strong exposure across commercial functions and international operations, with future growth opportunities into:

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- CRO Operations Management

- Key Accounts & Commercial Leadership

- Revenue Management

- Sales Leadership

- International Operational Leadership Roles

Why This Role Stands Out

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- Lead within a centralised commercial reservations hub

- Gain exposure to international operations and outsourcing management

- Direct impact on revenue and business performance

- Work with international markets and complex group business

- Be part of a growing company investing heavily in transformation and talent development

- Help shape the future of Generator’s CRO strategy

Apply Now

If you are a commercially driven leader who thrives on developing people, driving revenue, and managing high-performing teams across multiple locations, we would love to hear from you.

“Lead people. Drive revenue. Shape global performance. xqbhyrx Join Generator.”

Compensation: Competitive salary

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📌 Reservations & Groups Team Leader (Barcelona)
🏢 Generator Hostels
📍 Barcelona