As a valued member of our Jet2holidays Ibiza Resort team, you’ll play a key role in creating memories & unforgettable holiday experiences for our customers. Your local knowledge and passion for customer service will be memorable. You will work as one team with our internal & external suppliers whilst taking responsibility for resolving customer queries or problems using our in-house digital systems.

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What we offer you

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- Excellent Salary

- Fully paid training and IT equipment provided

- Monthly 1-to-1 meetings with your Team Leader

- Career growth across & Jet2holidays

- 23 days holiday entitlement per year

- 2 days off per week

- Monthly rosters shared in advance

- Exclusive discounts on flights and Jet2holidays hotels

- Recommend a Friend bonus scheme

Responsibilities

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- Deliver VIP industry leading customer service by creating memories through scheduled hotel visits and virtual interactions via our internal systems on a tablet device.

- Recommend tailored experiences and attractions that match customers' interests.

- Support customers during disruptions, emergencies,



or escalations in resort, providing calm, confident assistance when it matters most.

- Represent Jet2holidays during hotel visits and respond to queries via video call & messaging, delivering friendly and efficient support.

- Work as one team by supporting our Airport team on busy flight days to ensure a smooth start and end to customers’ journeys.

Requirements

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- Right to work documents: full right to work documents for Spain (DNI / NIE / TIE).

- Travel & accommodation: driver with access to your own motorised vehicle with appropriate insurance; operational travel expenses reimbursed; must be living in Ibiza.

- Flexibility: roster 4 weeks in advance; roster may include early starts, late finishes, split shifts & weekend working; required to support during flight disruption, serious emergencies, and customer escalations. xqbhyrx

- Skills & experience: customer service experience is a plus but not essential; solution orientated, friendly & positive; confident and comfortable using digital systems on a tablet device.

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📌 Resort Representative - Ibiza
🏢 Jet2. Com And Jet2Holidays
📍 Ibiza