About The GAC GAC MOTOR Europe was registered in March 2024 in Amsterdam and is part of the Guangzhou Automobile Group. Our business covers all aspects of passenger car sales, marketing and aftersales services. We are dedicated to delivering quality work and exceptional customer service in all aspects of our business.

Las cualificaciones, habilidades y toda la experiencia relevante necesaria para este puesto se pueden encontrar en la descripción completa a continuación.
Who You Are

You are a hands‑on and results‑oriented professional with a background in Business, Engineering, or a related field. You thrive in building and nurturing strong partner networks and are motivated by driving service excellence and customer satisfaction. A proactive problem‑solver, you are skilled at using data to guide decisions and improve processes. Your excellent communication skills and cultural fluency allow you to collaborate effectively and build trust in a diverse, international environment.

Key Responsibilities

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- Drive Service Excellence and Standards

- Lead Warranty and Quality Management

- Build and develop the Service Network

- Establish and strengthen our network of service partners; provide support for warranty, parts, and service operations

- Build partner capabilities in technical support, spare parts, and warranty processes to ensure exceptional customer service

- Coach and train service partners to implement and adhere to our integral service standards





- Conduct on‑site audits to foster a culture of continuous improvement

- Take ownership of the warranty process, ensuring efficient claims approval and using warranty data to proactively address quality improvements and parts supply

- Implement Strategic Service Initiatives

What You Bring

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- Minimum 5 years of working experience in the automotive industry or mobility services

- Strong analytical, communication, and customer‑oriented mindset

- Results‑oriented with excellent teamwork, communication, and interpersonal skills

- Able to prioritize and work proactively with efficient time‑management skills

- Great negotiation skills

- Excellent English and one European language (Spanish, Italian, Greek, Portuguese, German, etc.) or Chinese is a plus

- Thorough knowledge of commercial management software and digital tools

What We Offer

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- Competitive salary and excellent bonus structure above market; a strong meritocracy culture

- A fast career track unmatched by many companies

- Ambitious employer committed to your development and success

If you have any questions, you may always reach out via .

We are committed to creating a work environment of trust and respect for our employees, motivating them to achieve their dreams together. Our employees and partners relentlessly pursue excellence in the face of challenges. xqbhyrx We are proud of our achievements and leadership, and we hope you will give full play to your talents to help make GAC a world‑class company.

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📌 After-Sales & Service Manager of South EU (Madrid)
🏢 GAC Motor Europe
📍 Madrid