The International Business Process Analyst supports the Operations and Transformation agenda by analyzing, designing and improving end‑to‑end business processes across multiple geographies, with a strong focus on Italy and France .

The role acts as a bridge between Operations, Servicing, IT/Data and Management, ensuring processes and reporting are scalable, efficient and aligned with the NPL business model.

Key responsibilities

- Analyze and improve operational and servicing processes across the full NPL lifecycle (boarding, servicing, recoveries, disposals, reporting).
- Support process harmonization and standardization across countries, adapting to local regulatory and operational specifics.
- Act as a process and analytical reference for international teams, especially Italy and France.
- Support management decision‑making through data analysis, KPIs, dashboards and performance reviews .




- Translate business needs into clear functional requirements for IT, Data and reporting teams.
- Work cross‑functionally with Operations, Servicing, IT, Data/BI and Finance.

Required profile

- Engineering degree (industrial, management, civil, computer or similar).
- Strong analytical and problem‑solving skills .
- Proven experience in the NPL / Special Servicing business (mandatory).
- Hands‑on experience with operational processes, servicing platforms and portfolio data.
- Advanced Excel skills; experience with KPIs and large datasets.
- International exposure or multi‑country operational experience is a strong plus.

Personal skills

- Structured and detail‑oriented mindset.
- Strong communication skills across cultures and seniority levels.

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📌 PMO (NPL) (Madrid)
🏢 Copernicus
📍 Madrid