Lead, coach, and develop the Technical Customer Support team, fostering a high-performance and customer-focused culture
Oversee end-to-end technical support operations, including diagnostics, troubleshooting, and structured case management
Govern warranty and recall processes, ensuring compliance, cost control, and timely execution across the service network
Drive network excellence by building technical capability, delivering training, and improving KPIs, tools, and support processes in collaboration with cross-functional teams
Degree in Mechanical, Electrical, or Industrial Engineering, or a related technical field (postgraduate degree is a plus)
~10+ years of experience in technical service, aftersales, or customer support within industrial equipment, machinery, or automotive sectors




~ Deep expertise in diagnostics, troubleshooting, and managing complex technical cases, ideally within a service network environment
~ Fluent in Spanish and English, both written and spoken, Portuguese is a plus

The opportunity to grow professionally in a leading company that values innovation, sustainability, and excellence
Active involvement in local, regional, and integral HR initiatives within a multicultural and international environment
A competitive salary package tailored to your experience, along with medical insurance and other attractive benefits

📌 Head of Technical Customer Support (f/m/d) (Madrid)
🏢 PALFINGER
📍 Madrid