Responsibilities
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- Set the UX direction for ELL, translating product strategy into design strategy and clear team-level execution priorities.

- Drive customer experience outcomes across multiple squads, journeys, and surfaces so that learners and teachers experience ELL as one connected system.

- Own product-area UX quality, consistency, and cohesion;
raise UX maturity across teams so quality is stable and not dependent on individuals.

- Role‑model holistic ecosystem mapping and service‑design thinking when shaping multi‑product, multi‑touchpoint experiences.

- Lead user research and customer‑discovery practice across ELL, ensuring deep, repeatable insight into learner and teacher needs informs product decisions.

- Define design strategies and value propositions grounded in research, behavioural data, and pedagogy.

- Partner with regional and segment leaders to localise experiences for institutional, enterprise, and consumer learners while protecting global coherence.

- Own ELL's design system and UX operations, scaling frictionless delivery of interaction, usability, and accessibility patterns across teams.

- Create and maintain a UX playbook covering best‑in‑class workflows, UX/AI design, and content strategy.

- Operationalise scalable, rule‑based product design systems that raise the floor of craft and accelerate delivery.

- Operate as a peer to Product, Engineering, and Program leaders;
act as a strategic product and thought partner to the ELL Product Leadership Team.

- Build product‑area roadmap alignment with cross‑functional leadership and use clear RACI,



escalation, and decision‑making frameworks so teams align without constant escalation.

- Coach cross‑functional teams on prioritisation, tradeoffs, and decisions, balancing time‑boxed delivery pressure with long‑term experience quality.

- Lead, coach, and develop a high‑performing integral team of design managers and senior ICs;
scale impact through leaders rather than direct execution.

- Own team hiring, calibration, learning and development, and succession planning for the ELL UX organisation.

- Foster collaboration, inclusion, and accountability across geographies and disciplines, and contribute actively to Pearson's design and leadership communities.

Requirements

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- 12+ years' experience in UX, product design, or design leadership, including 5+ years leading multi‑team design organisations or managing managers.

- Proven success setting design direction across complex, multi‑product portfolios and shipping experiences at scale.

- Track record of building and operating mature design systems, research practices, and UX operating models.

- Experience partnering with senior Product and Engineering leaders in matrixed, global organisations.

- Familiarity with English language learning, EdTech, or adjacent education markets strongly preferred.

- Essential—Bachelor's degree in Design, Human‑Computer Interaction, Cognitive Science, or a related discipline (or equivalent professional experience).

- Preferred—Master's degree in Design, HCI, UX, or a related discipline.

- Bachelor's degree in Design.

- Bachelor's degree in Human‑Computer Interaction.

- Bachelor's degree in Cognitive Science. xhfqzwm

- Master's degree in Design.

- Master's degree in HCI.

- Master's degree in UX.

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📌 Lead, Ux Designer (Madrid)
🏢 Jobtailor
📍 Madrid