Program SummaryKBR supports the operational needs of U. S. armed forces at Morón Air Base in Spain and several bases in Turkey. Our services ensure smooth operations, allowing Air Force and government personnel to focus on their missions. We provide program management, civil engineering, morale, welfare, and recreation support, among other essential services. Awarded by the Air Force Installation Contracting Center, our contract spans a five-year base period with three one-year options, reflecting our commitment to excellence and operational support.TitleCustomer Service SupervisorBelong, Connect, Grow, with KBR!Job SummaryServes as the installation’s focal point for supply customer feedback, responding to customer logistics concerns, and proactively anticipating problems that could stand in the way of base units fulfilling their mission. Monitors the overall interface between base maintenance operations and the materiel management system. Provides guidance and instruction to base work centers on the proper utilization of supply management systems and products. Performs all necessary document control, research, and base-level records maintenance functions to ensure transaction accuracy and system integrity.Roles And ResponsibilitiesCoordinates with Resource Advisors and creates, modifies, and deletes organizational supply accounts in ILS-S and ELMSAudits customers supply accounts to identify discrepancies and ensure adherence to financial and inventory regulationsTracks, processes,



and provides status on customer backorders by interfacing with enterprise partners at 635 and 735 SCOGsMonitors supply listings to ensure priority orders are processed rapidly to keep aircraft and defense systems operationalSupports customers during degraded operations with manual accounting recovery procedures to keep operational readinessActs as authority for document control through daily transaction audits ensuring signed documents match computer recordsMaintains Custodian Authorization/Custody Receipt Listing files. Ensures units order equipment according to authorizationsManages internal transfer of equipment between base units and coordinates disposition of obsolete or excess equipmentCoordinates and tracks communications security (COMSEC) items, which are subject to stringent national security controlsAccounts for and updates deployment-ready War Reserve Materiel assets to support wartime taskings. Tracks Capital AssetsPerforms as the liaison between the base customers and logistics function.Basic QualificationsShall meet the qualifications of AFSC 2 S071, Supply Management Craftsman, as defined in AFI Shall have two years of experience in base supply customer serviceShall possess a high school diploma or equivalentShall be proficient with ordering equipment, parts, and suppliesMastery of the Integrated Logistics System-Supply (ILS-S) and related database products FEDLOG, WEBFLIS,



and ELMSKnowledge of Air Force Materiel Management publications, specifically DAFMAN 23-300 and ILS-S User’s ManualExperience preparing reports, tracking metrics, and identifying process improvementsAbility to train and mentor while ensuring compliance with policies and proceduresKnowledge of workplace safety procedures and material handling practicesProficiency with Microsoft Office applicationsPreferred QualificationsAssociate’s or Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related fieldThree to five years of progressively responsible experience in supply, logistics, warehouse, or inventory managementKnowledge of quality assurance, property accountability, and asset management practicesKnowledge of military or commercial supply regulations and procurement proceduresKBR BenefitsBelong, Connect and Grow at KBRAt KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team’s philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver – Together.KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.R

📌 Customer Service Supervisor (Madrid)
🏢 Kbr
📍 Madrid