We’re CX fanatics, as passionate about our clients as their fans are. That’s why the world’s most-loved brands trust us. Now, we’re looking for a skilled Business Manager to lead strategy and foster key client relationships.Join us as a Business Manager!As Business Manager at Transcom you will:Build trust with the clientBe responsible for P&L; that you manageEnsure client satisfactionEmpower and coach your team leaders to build world class teamsControl, monitor, report on and analyse relevant KPIsEnsure high employee satisfaction by building trust in the teamEnsure a smooth and profitable operationEnsure that targets are set for each employeeWhat's in it for YOU!Opportunity to further develop your skills and career in a highly dynamic international teamThe challenge to lift your own project to a higher levelThe opportunity to enrich the quality of the project with your experienceA positive working atmospherePermanent work contractCorporate benefits and discountsTo be successful in this role you:Have 3+ years of experience in customer service and contact center supportPossess 2+ years of experience in leading complex teamsAre experienced in BPO/contact centresDemonstrate leadership and management skillsAre “hands on” with a “doer” approachAre able to keep calm, work under pressure and to deadlinesTake ownershipCommunicate well at all levelsAre analytical and a problem solverCan work in a team and independentlyHave English at C1 level and Spanish at B1. Either Dutch or German language skills would be a real bonusThe closing date for applications is Friday 7th August 2026.What Life at Transcom is like?At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.

📌 Business Manager (Madrid)
🏢 Transcom
📍 Madrid