At Alstom, we build what millions depend on daily - rail transportation systems that can’t afford to fail. We’re more than 85 000 people worldwide creating the industry’s most diverse portfolio: high-speed trains, metros, trams, maintenance services and integrated systems.More than a job: a missionWe’re looking for a Customer Service Team Leader to lead customer service operations for Parts, Repairs and Overhaul activities, ensuring an outstanding customer experience while driving team performance and operational excellence.You’ll work alongside people who show up with ownership, passion, and dedication - because they know what’s at stake: the journey home.Your role, your impactLead and develop the Customer Service team, ensuring high performance and customer satisfactionManage end-to-end customer relationships for Parts & Repairs sales, from opportunity identification to payment collectionOversee customer inquiries, orders, returns and complaint resolution within your portfolioDefine pricing tactics in collaboration with Operations Managers and Customer DirectorsMonitor delivery performance through KPI management, root cause analysis and corrective actionsDrive continuous improvement initiatives in line with the APSYS roadmapCoordinate performance reviews with Customer Service, Supply Chain, Procurement and Repair Center teamsIdentify customer needs and business opportunities, providing valuable feedback to Sales and Customer DirectorsYou’ll work with sharp, committed teams across engineering, operations,



supply chain and customer management - solving complex challenges that shape the future of mobility.What You BringDegree in Engineering, Industrial Studies, Business Administration or a comparable fieldHigh level of EnglishExperience in people management and team leadershipExperience in Customer Service and/or Supply Chain environmentsKnowledge of SAP Sales & Delivery modulesStrong communication and stakeholder management skillsHow Success Is MeasuredCustomer satisfaction and responsiveness to inquiries and complaintsDelivery KPI performance and implementation of improvement plansTeam engagement, development and operational efficiencyQuality and timeliness of commercial and customer service processesContribution to continuous improvement and business growth opportunitiesAlstom, a great place to growEnjoy stability, challenges and a long-term career free from boring daily routinesCollaborate with transverse teams and helpful colleaguesContribute to innovative projectsUtilise our cooperative working environmentSteer your career in whatever direction you choose across functions and countriesBenefit from our investment in your development, through award-winning learningBenefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverageHere, progress isn’t always easy - the scale is massive, the tasks are complex - but the impact is real. Because when the system runs, the train moves, and the city connects - that feeling stays with you. And the legacy lasts.

📌 Customer Service Team Leader (Madrid)
🏢 Alstom
📍 Madrid