Following the Maison guidelines, the Sales Associate will have to help increase the boutique turnover, to increase the number of clients and to increase the average selling price, promoting the purchase of higher value items and/or complimentary products.Advising, Selling & ClientelingWelcome clients and proceed the sales (presentation, payment…) following the Maison’s selling ceremonyActively contribute to boutique turnoverRecruit clientsDevelop loyalty of existing clients through clienteling actions and follow‑up clients all along their journey with the MaisonFollow boutique’s & personal action plans to reach sales targetKnow the boutique KPIsParticipate in commercial & non‑commercial events for the Maison (incl. travel)Maison Identity & ExpertiseKnow the Maison’s products & HistoryBe a referent for High Jewelry, Jewelry, and Watchmaking know‑how beyond the Maison’s creations and develop general knowledge on the competitionFollow Brand visual identity guidelines (visual merchandising, day‑to‑day maintenance…)Customer ServicesReceive clients for repairs drop‑offs and pick‑upsGather client information (product aesthetic & condition, client request, pre‑approved/declined services…)Communicate all relevant information (intervention requiring to be sent overseas, lead time, price, fees on declined cost estimate,



brand policies)Register the products for repair / maintenancePerform CS activities allowed in the boutique (shining, engraving…)Inform clients on his/her repair (cost estimate, status)Foster business opportunities through CS (cross‑selling)Client Experience & In-Store JourneyPrepare the boutique to welcome clientsServe omni‑channel clients (boutique appointment, boutique pick‑up…) to ensure seamless journey across the whole Maison networkPersonalize relationship with clients & anticipate their needsEase client waiting (offer drinks, show catalogs, tour of the boutique, inform on waiting time…)OperationsBe aware of products in stockContribute to operational tasks (stock counts, safe replenishment, price tags update, consumables management…)Build operational knowledge on all digital tools (sales, CRM, CS, omni‑channel, back office…)Comply with Maison’s policies & commercial rulesAbide by proceduresPay attention to product storage and manipulationTeam DevelopmentDevelop personal knowledge & skills through self training (Maison’s products & competition), group training sessions, and LMS tests (e-learning campaigns…)Transmit & share knowledge with peers and support other team members when neededContribute to positive team spirit & actively participate in the day‑to‑day boutique life

📌 Sales Associate (Madrid)
🏢 Van Cleef & Arpels
📍 Madrid