Context of the roleThe Accounts and Operations Executive will sit at the intersection of client relations and operational execution. In this dual role, you will be the bridge between our clients and our internal technical, financial, and operational infrastructure. You will also manage a portfolio of growing business accounts, ensuring their day‑to‑day transactions run smoothly while simultaneously troubleshooting operational bottlenecks. Reporting to the regional Head of Account Management, you will build strong day‑to‑day relationships with these accounts, helping them get the most value from Thunes. You will be their first point of contact for our products and services, ensuring a great customer experience, driving healthy adoption, and identifying smaller cross‑sell and upsell opportunities, often in collaboration with more senior Account Managers in the region.Key ResponsibilitiesEnsure satisfaction across your portfolio of smaller accounts to support positive retention and contractual healthIdentify and follow up on cross‑sell and upsell opportunities to grow revenueAct as a day‑to‑day advocate for your customers, helping Thunes understand their needs and feedbackWork closely with internal teams (e.G., product, sales, compliance, solution delivery and operations) to resolve issues and improve customer experienceSupport the rollout of new services and features to your accounts, taking into account market specifics (e.G., regulation, competition)Take ownership of customer requests,



coordinating internally to drive timely resolutions and incremental valueUse clear, structured communication to keep customers and internal stakeholders informed on progress and next stepsMaintain accurate, up‑to‑date records in our CRM and other tools, ensuring data quality and completenessBuild and maintain strong working relationships with colleagues and customers to ease communication and facilitate quick issue resolutionProfessional Experience And Qualifications2-5 years’ experience in B2 B Account Management, Customer Success or related client‑facing rolesExperience managing a portfolio of small to mid‑sized accounts, ideally in technology, Saa S, fintech or financial servicesPayments experience is strongly preferred, but not mandatory if you can demonstrate strong interest and the ability to learn quicklyTech‑savvy and comfortable working with digital tools (e.G., Sales Force, Tableau, Microsoft Office Suite – Excel, Power Point, Word) and explaining product features to customersOperationally focused, with the ability to methodically grow live accounts by following structured plans and using metricsStrong customer success mindset, with a data‑driven and process‑oriented approach to managing accountsSolid communication and basic negotiation skills, with the confidence to handle commercial conversations for smaller accounts and to support seniors on larger onesProficiency in languages and solid communication in English is essential;
French or Spanish is a plus

📌 Accounts & Operations Executive (Barcelona)
🏢 Thunes
📍 Barcelona