Shape customer experience across a growing platformAre you passionate about improving customer experience through data, insight, and cross‑functional collaboration?We’re hiring a Customer Journey Manager to design, measure, and continuously improve customer journeys across a scaling, international technology business.This role sits at the intersection of product, operations, and customer teams — with a direct impact on customer satisfaction, retention, and growth.What you’ll be doingDefine and map customer journeys across the full lifecycleIdentify pain points and opportunities for improvementDevelop and track key metrics (NPS, CSAT,



customer health)Build dashboards and reporting frameworksDrive cross-functional initiatives to improve customer experienceTranslate customer insights into scalable processes and actionsWhat we’re looking for5+ years’ experience in Customer Experience, Journey Management, or Service DesignProven track record of improving customer journeys using dataStrong experience working cross‑functionally (Product, Ops, CX teams)Experience with journey mapping methodologies (frontstage + backstage)Ability to influence without authorityStrong analytical and communication skillsFluent English required;
additional European languages a plus

📌 Customer Journey Manager (Barcelona)
🏢 Momentum Global
📍 Barcelona