Position OverviewJoin Autodesk's CSA Scaled Customer Success team, where we create impactful experiences for our customers while supporting increased revenue and overall company growth. As we transform our business model, driving continuous adoption of our industry‑leading technology is key to success for both Autodesk and our customers.ResponsibilitiesProactively engage with customers through digital‑first, scalable engagement models (1:many)Manage a hybrid portfolio of Territory, Regional, and selected Enterprise accounts, balancing efficiency with impactGuide customers through onboarding and adoption strategies across both AEC and D&M; workflowsBuild and maintain relationships with key stakeholders, including senior stakeholders in higher‑value accountsPrioritize activities and adapt engagement based on account health, risk, and business impactExecute on targeted actions for high‑risk accounts, using data‑driven insights to stabilize, re‑engage, and improve customer outcomesDrive measurable uplift in product assignment and usage across your portfolioEstablish and execute customer success plans using usage data, health metrics, and business insightsApply a consultative approach to understand customer processes and identify opportunities to improve adoption across AEC and D&M; workflowsCollaborate cross‑functionally with Sales, Channel,



and Support teams to drive customer outcomesEnsure a consistent and high‑quality customer experience while operating at scaleMinimum QualificationsProfessional working proficiency in English and French3+ years of experience in Customer Success, Account Management, or Consulting rolesExperience managing a portfolio with different customer segments (scaled and higher‑value accounts)Background in Engineering, Architecture, Manufacturing, or related technical fieldsAbility to understand and analyze customer processes across AEC and/or D&M; industries, and translate them into meaningful conversations and adoption strategiesHybrid knowledge of AEC and/or D&M; industries, or strong ability to operate across bothStrong understanding of customer lifecycle management, adoption, and retention strategiesExcellent stakeholder management and client relationship management skillsStrong communication skills, including relationship building, empathy, active listening, storytelling, and negotiationProven ability in prioritization, risk management, and managing complexity at scaleProficiency in time management, problem solving, and data‑driven decision makingAbility to drive cross‑functional collaboration in a matrix organizationAI savviness is a plusSalary TransparencySalary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

📌 Strategic Customer Success Lead | Aec & D&M (Barcelona)
🏢 Autodesk
📍 Barcelona