As a Presales Agent, you will be the driving force behind turning potential leads into confirmed bookings. You will be the first point of contact for our patients, delivering world‑class service.Key ResponsibilitiesActively manage and convert assigned leads into bookings to meet and exceed individual and market pre‑sales targets.Execute high‑quality outbound (and inbound) call management, ensuring the highest standard of customer care is maintained at all times.Escalate complex issues to the Team Lead when nsistently meet and exceed key performance indicators (KPIs), including lead conversion rates, call volume targets and quality targets.Actively participate in coaching, up‑skilling sessions, and training programs to continuously improve sales techniques and product knowledge.Strictly follow established processes, guidelines, and training materials to ensure a consistent and compliant customer experience.Accurately provide feedback into the CRM system.About ImpressWe believe everyone deserves a smile they’ll love. We areIMPRESS, the largest chain ofdigital orthodontic clinicsin Europe, revolutionizing the invisible orthodontic sector and bringing smiles to people's faces. Our unique combination of medical expertise and digitalization has earned us recognition as one of thetop fastest‑growing Health Tech companies by Forbes.



Born in Barcelona in 2019, we have expanded across10 countrieswith more than110 locations, offering leading care and state‑of‑the‑art technology.What we offerWorking hours:9 am – 6 pm or 11 am – 9 pm (rotating hours) and some Saturdays 9 am – 6 pmIncentive plan:Participate in the medical teams’ incentive plan to share in our success.Environment:Modern, beautifully designed clinics with high‑end equipment.Culture:High‑energy international team. We thrive on hands‑on collaboration, a relentless drive for improvement, and celebrating our general wins.Benefits:Special discounts & benefits on treatments, aligners, and products.Growth:Comprehensive training for professional growth.Career Development:Dynamic, unique, and fast‑paced environment with impressive career development opportunities.Diversity and InclusionWe cultivate a culture of inclusion and diversity. We celebrate our employees' individual strengths, views, and experiences and we encourage all candidates to apply, without regard to race, colour, religion, gender identity, sexual orientation, age, national origin, disability, or any other factor.Our differences enable us to be a better team;
one that makes better decisions, drives innovation, and delivers better results.

📌 Pre-Sales Agent (For Spanish Market) (Barcelona)
🏢 Impress
📍 Barcelona