We are looking for a Customer Success Manager to join the Spiideo team!Spiideo is a global leader in automated, cloud-based solutions for sports video analysis and streaming. Trusted by thousands of organizations worldwide, Spiideo serves some of the most renowned professional and collegiate teams, media companies, and leagues & federations.Join the Customer Success team if you would love the opportunity to manage some of the top sports organizations across Europe.This role is a fully remote role, and you will report to the European manager of the Customer Success team.Our target start date is January, but we’re versátil. Finding the right candidate is more important to us than the exact start date.The role:You will manage a portfolio of strategically important Leagues, Media companies and Clubs, with a primary focus on the Spanish and French market.Core responsibilities:Drive implementation projects:Plan & execute on project plansCustomer Satisfaction:Create strong and positive relationships with our customers, while maximizing potentialUpsell & Renewals:Proactive management to achieve company upsell & renewal goalsChurn management:Proactively engage to reduce churn and ensure successTrial management : Help our sales organization to successful trialsWhat we are looking for:Fluent in Spanish,
French & EnglishSports background / a genuine interest in sportsBackground in sports tech or Saa S implementationsVery process-driven and structured approach to workingSelf-motivated, takes initiative, positive, team-first attitudeExcellent communication and presentation skillsPrevious experience in Customer success, Account Management or Project managementWhat we can offer:The chance to make an impact in a growing, international Saa S companyA friendly and skilled multinational teamAccess to cutting-edge tools and resources to empower your workA benefits package with wellness contribution, co-working allowance, home office equipment, insurances and two hours per week for physical activity.Annual global offsite - bringing together all Spiideo employees for days of learning and fun.Location:RemoteApplicationWe welcome applicants from all backgrounds to contribute their unique perspectives, skills, and experiences, fostering a diverse and inclusive workforce across Spiideo.We believe that when the best people work together in an open environment, magic happens. Apply now and become an integral part of our success story!Equal Employment OpportunitySpiideo is an equal opportunities employer and welcomes applications from all qualified candidates.