About the CompanyArchroma is a global leader in color and specialty chemicals with strong market insight, highly talented people and a long history of material excellence and expertise. Archroma is headquartered in Pratteln near Basel, Switzerland and operates with approximately 4,000 employees in 42 countries and with over 30 production sites.Your RoleAllocated to our Packaging Technologies organization we are looking for a highly motivated and proactive team member in the position ofCustomer Service Desk Team Lead EuropeThis is a permanent and full-time position, leading a team of 8 multi-skilled professionals.Key ResponsibilitiesResponsible for providing local and regional business support within Sales & Distribution (SD), ensuring efficient Order-to-Cash processes and operational performance. This includes managing approvals, monitoring order fulfillment, handling shortages, and supporting audits and team training.At a regional level, drive process improvements and harmonization, implement new tools and workflows, and ensure strong cross‑functional collaboration. Also support sales teams in strategic initiatives and special projects.In project management role, coordinate regional and global initiatives,



act as a key contact for SAP SD/O2 C implementations, and lead process design and improvements in collaboration with IT.Focus on team development and onboarding, training members on key frameworks (AACC), and promoting efficiency, simplicity, and effective communication across teams.ProfileAt least 5 years of business experience in an OTC function in a multinational company as a team leader.Project experience is valuable.Fluency in English (mandatory).Skills and CompetenciesStrong communication and interpersonal skills.Effective collaboration with internal teams and external partners.Ability to understand and define business and project needs.Adaptable and self‑motivated team fortable working in an international environment.Able to work independently and take initiative.Adaptable and highly collaborative across all company levels.OthersPosition based in Spain (El Prat de Llobregat, Barcelona).Work permit is requested.Your ApplicationIf your background and personal experience fits this profile, please send us your complete application via Linked In.

📌 Customer Service Desk Team Lead Europe (Barcelona)
🏢 Archroma
📍 Barcelona