Tech Pipeline works with operations teams to fix the broken middle of their business processes by identifying where data goes bad and where approval chains get stuck. We are currently supporting a Spanish telecommunications provider as it expands its digital infrastructure, helping them bridge the gap between their current tools and their vigente operational needs. This role is about getting into the technical reality of how work moves through a system and ensuring that nothing gets lost in the transition.

About the role
As a Workflow Automation Assistant, you will help our team audit and repair the logic that keeps data moving. Our clients often reach out when they have overgrown their tech stack, leading to manual workarounds and messy backlogs. You will assist in tracing these problems back to their source, whether that is a broken routing rule or a disconnected reporting pipeline. This is a fully remote position that requires a focus on ground truth and practical fixes.



You will support the team by looking at actual logs and configurations to see why a process is failing and then help us implement a solution that stays fixed.

What you will be doing
Reading system logs to identify where a digital process stalled or timed out.
Updating routing rules within internal software to ensure tasks reach the correct operator.
Performing manual reconciliations to find where data in one system differs from another.
Drafting clear standard operating procedures (SOPs) so client teams can manage new workflows.
Testing automated sequences to verify that messages and notifications are hitting the right queues.
Documenting specific integration gaps that cause friction for the people doing the daily work.
Checking backlogs to ensure that every entry has been categorized and routed correctly.
Monitoring live systems during the first month of operation to catch any drifting numbers.

What we need from you
A basic understanding of how different software applications share information

📌 Workflow Automation Assistant (Madrid)
🏢 Tech Pipeline
📍 Madrid