HR & People Operations - Decision Makers - ITSM/ESM Research

About Prolific
Prolific is not just another player in the AI space – we are building the biggest pool of quality human data in the world.

Over 35,000 AI developers, researchers, and organizations use Prolific to gather data from paid study participants with diverse experiences, knowledge, and skills.

The role
We're looking for HR and People Operations leaders with hands-on experience selecting and using ITSM or ESM platforms to join our Expert Network as subject matter experts.

If you have the necessary experience, we'll send you a quick 10- to 15-minute test to assess your skills and suitability for our research tasks. If successful, you'll be invited to join Prolific as a participant, where you'll get paid to share your expertise with researchers and organisations who need real-world People Ops insight.

Researchers looking for your skills tend to pay up to $200 per hour. You must be prepared to complete paid tasks that require one hour of uninterrupted work, though many are shorter.

What you’ll bring




Professional Experience: Director-level or above experience in HR, People Operations, or a related function
Domain Knowledge: deep background in one or more areas such as HR Operations, People Operations, Employee Relations
ITSM/ESM Experience: current or recent hands-on use of an ITSM or ESM platform such as Jira Service Management, Freshservice, ServiceNow, Atomicwork, or Moveworks
Decision-Making: experience as a decision maker or key stakeholder for ITSM/ESM platform selection, implementation, or management
Analytical Thinking: the ability to draw on complex People Ops workflows and ticketing experience to answer research questions and provide clear, nuanced expert insight.
Communication: exceptional written communication skills and a high level of attention to detail when responding to questions on HR policy, compliance, or service management topics.
A PayPal account to receive payment from our cl

📌 HR & People Operations - Decision Makers - ITSM/ESM Research (España)
🏢 Prolific
📍 España