TRIGYN TECHNOLOGIES seeks an ICT End-User HW/SW Support specialist to work onsite at a client site in Valencia, Spain. You will be the primary contact for SGITT clients, handling user inquiries and first-level technical support.
You will document procedures, propose improvements, log and track incidents, escalate to Tier 2 when needed, and report on KPI metrics. Familiarity with CRM or ticketing tools and ITIL concepts is desirable.