Celonis is the global leader in Process Intelligence and the pioneer of Process Mining technology. As one of the world’s fastest-growing enterprise SaaS companies, we are changemakers pushing the boundaries of what’s possible. We invest heavily in advanced AI capabilities—specifically our Process Intelligence Graph—to turn data insights into immediate business action. We believe there is a massive opportunity to unlock integral productivity and sustainability by placing intelligence at the core of every business process. Join our mission to make processes work for people, companies, and the planet.

Job Overview:

As an IT Service Engineer at Celonis, you will be a vital part of our international IT Service Team, responsible for ensuring seamless IT operations across the company. You will play a critical role in troubleshooting, resolving, or escalating IT-related issues for Celonis employees globally, with a special focus on supporting our vibrant Madrid office.



This is an excellent opportunity for an experienced IT professional with hands-on expertise in both macOS and Windows environments who thrives in a fast-paced, dynamic, and international workplace.

Key Responsibilities:
- Act as the first point of contact for IT support requests from employees, resolving issues or escalating tickets as necessary.
- Provide hands-on support for both macOS and Windows platforms, troubleshooting hardware, software, and network issues.
- Collaborate with the global IT Service Team to resolve technical issues via phone, email, or remote assistance.
- Install, configure, and maintain computing equipment and peripherals, including desktop and laptop systems (macOS and Windows), network printers, and video conferencing systems (Zoom/MS Teams).
- Manage the onboarding process for new employees in the Madrid office.
- Support mobile devices, including smartphones, through mobile device management platforms like Intune and Kandji
- Provide onsite IT support to Celonis employees at the

📌 IT Service Engineer (Madrid)
🏢 Celonis
📍 Madrid