Overview

Beyond powers the business of short-term rentals with a best-in-class Revenue Management System used by thousands of property managers and owners around the world. We’re profitable, growing fast, and building with the latest technologies—including AI—to help our customers unlock more revenue with less effort. Behind our product is a integral team of 180+ Beyonders who bring curiosity, craft, and care to everything we do. We believe people are the most important part of any business, starting with ours.

Beyond is looking for a Senior Customer Success Manager to join our growing team. Reporting to our Manager of Customer Success, EMEA, you will manage our largest customers and those who have an outsourced revenue manager as part of our Guidance offering. You will deliver a white-glove customer experience and collaborate with the Revenue Management team. Your role is to ensure these customers are successful and stay with Beyond as we lead the market in this industry. As the world and travel landscape shift, you will help customers not only survive but thrive.

Responsibilities

- Driving customer adoption, retention and satisfaction for an assigned book of accounts
- Providing analyses on booking trends and pricing performance for clients
- Building relationships with customers by driving value using a consultative approach to become an influencer and trusted extension of their team
- Training clients on the basics of revenue management and how to effectively use our tool to increase revenue
- Ensuring our customer’s success by analysing how they can maximise revenue and utilise Beyond to review booking data and charts to make pricing decisions
- Securing annual subscription renewals and uncovering expansion opportunities
- Performing regularly scheduled meetings with key stakeholders to ensure customer goals are being met




- Monitoring and reporting on the health and risk of assigned accounts
- Maintaining a deep understanding of Beyond Pricing’s suite of products
- Reviewing Beyond’s algorithm performance in existing markets, making actionable recommendations based on data-driven insights
- Partnering closely with the Revenue Management, Sales, and Customer Experience Teams and mentoring junior team members
- Being the voice of the customer back to our Product organisation, communicating trending customer feedback and ideas

What kind of person are we looking for?

- Have deep customer-empathy: you find fulfillment in helping customers reach their goals.
- Enjoy working with people: you are driven to provide an excellent customer experience.
- Be data-minded: you are exceptional with data and leveraging it to make strategic decisions.
- Go above and beyond: you pride yourself on going above and beyond for teammates and customers.
- Be Highly Analytical: you are able to look at multiple graphs and charts and instantly derive insight

Qualifications

- 3+ years of experience working in customer success or revenue management
- Experience managing renewal conversations on your own
- Fluency and ability to work with customers in English and French
- Experience working with software or ability to learn tools for data analysis, including comfort with data sets in Excel
- Exceptional verbal and written communication skills with the ability to communicate effectively at all levels




- Experience helping customers through presentations, trainings, or day-to-day questions
- Experience in SaaS, tech and/or the short-term rental industry preferred
- Fluency in any additional European language is a plus

Application process

- Have a video conversation with someone on our Recruiting team to discuss experience and interest and learn more about us
- Meet with our Manager of Customer Success, EMEA
- Complete an assignment relevant to the role and present it to key stakeholders
- Meet the Director of Customer Experience
- Have a final interview with our Chief Executive Officer

Company Values

We are serious about our core values: We Care, We Are On the Same Team, We Inspire Trust, We Go Beyond, We Ship It, We're Curious. If those resonate with you and you're ready to work with a team that lives and breathes those values, we want to hear from you.

Benefits

Beyond offers a wide variety of benefits like stock options, unlimited PTO, private health insurance and more. You can learn more about our benefits by visiting our careers site.

Diversity, Equity and Inclusion

Beyond is committed to building a workplace that attracts humans of all genders, ethnicities, backgrounds, statuses and lifestyles. We care about our people and encourage every employee, partner and applicant to share their whole self with us. We are respectful of and empathetic towards different viewpoints, and believe that our ability to help short term rental managers succeed relies on building a dynamic and diverse team. Whoever you are, you can belong at Beyond.

Policy

We are implementing clear guidelines around the use of AI in our recruitment processes. Please review the policy in the information provided.

GDPR and other compliance notes may be reviewed as part of the onboarding process.

#J-18808-Ljbffr

📌 Senior Customer Success Manager - French & English Speaking (España)
🏢 Beyond
📍 España