Customer Service Representative (Spanish-Catalan-speaking) – Onsite – Sports Industry (BC01) at Concentrix in Barcelona, Catalonia, Spain.

This full-time on-site position offers opportunities for career growth, training and support to succeed in a fast‑paced, customer‑centric environment for leading general brands.

Career growth and personal development

Concentrix invests in its employees with free learning and leadership development programs, and about 80% of managers and leaders are promoted from within.

What you will do

- Take incoming contacts (telephone and email) and solve user demands
- Log call details on call‑management systems and resolve within SLA
- Maintain service and product knowledge for client‑specific applications
- Understand the customer profile and communicate appropriately
- Ensure contractual SLA compliance
- Act as a Brand Ambassador for the company and its products

Qualifications

- Bilingual in Spanish and Catalan, advanced English
- Positive disposition for a customer‑service environment and teamwork skills
- Customer care skills: listen, understand needs, and take ownership to resolve or escalates calls
- Initiative and availability for training and adaptation




- Experience in fashion or boutique client services
- Interest and passion for fashion, knowledge of latest trends
- Experience in e‑commerce post‑purchase client service
- Proficiency in Payment Method platforms
- Knowledge of CRM software and emotional intelligence to empathically solve problems

Benefits

- Full‑time, 39 hours per week, fixed‑term contract (Mon‑Fri 11:00‑20:00)
- Salary €19,623.94 gross per year plus up to €1,200 gross per year in bonus
- Central location in Barcelona
- Full paid training on the company and project
- Career development programs, specialized courses and language classes

Concentrix is an equal‑opportunity employer. We are committed to an inclusive and diverse workplace free from discrimination and harassment, and all recruitment practices are based on business needs, job requirements and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability or any other protected classification under applicable national laws.

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📌 Customer Service Representative (Spanish-Catalan-speaking) - Onsite - Sports Industryat C[...] (Barcelona)
🏢 Concentrix
📍 Barcelona