Overview

Customer Service Representative (Danish/English) (P)

About the job

Are you a highly motivated and customer-focused individual who speaks fluent Danish? Do you thrive in a fast-paced environment and take pride in delivering exceptional service? We're looking for a dedicated Customer Service Representative to join an international team in the heart of Barcelona!

Responsibilities

As a Customer Service Representative, you'll be the friendly and reliable voice of our company, managing post-sales inquiries and ensuring every customer has a positive experience. Your core responsibilities will include:

- Delivering High-Caliber Service: Providing accurate, expert information and support for post-sales requests.
- Order Management: Accurately logging, validating, and following up on customer orders and requests to ensure timely resolution.
- Customer Advocacy: Striving to achieve the highest possible Customer Satisfaction Survey (CSAT) scores by resolving issues effectively and empathetically.
- Team Contribution: Collaborating with your colleagues to maintain a successful, high-performing service environment.

Qualifications

What You'll Bring to the Team:

- Bilingual Proficiency: You must be proficient or bilingual in Danish (C2 level) .
- Advanced English:



An advanced level of English (C1/C2) is required for internal communication and documentation.
- Exceptional Communication: You have excellent verbal and written communication skills and can confidently manage a variety of customer-facing situations.
- Team Spirit & Drive: You're a positive, goal-oriented team player with a genuine drive for success.

Desired Qualifications:

- Previous Experience: Prior experience in a similar customer service, call center, or support role is a strong advantage.

Contract & Benefits

- Contract & Schedule: Full-time, 39 hours/week contract. Monday to Friday, 9:00 - 18:00.
- Salary Package: 20000 - 23000 gross/year, plus the potential to earn up performance bonus.
- Location: Work from a modern, central office location in Barcelona, with easy access to transport and amenities.
- Training: Fully paid, comprehensive training on our company, products, and services to set you up for success.
- Career Development: Access to specialized courses and structured career development programs to help you advance your professional journey.

Ready to start your new career chapter in Barcelona? Apply today!

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📌 Customer Service Representative (Danish/English) (P)
🏢 Cross Border Talents
📍 Barcelona