Workster is partnering with a leading customer service provider to recruit a Spanish-speaking Customer Support Specialist for an on-site role in Sofia, Bulgaria.

This position offers the chance to join a dynamic, diverse team where you will assist customers via voice, chat, and email, providing timely and effective support for a variety of inquiries. It’s an excellent opportunity for someone looking to work in a fast-paced environment with growth potential.

Your Role

- Provide exceptional customer service via voice, chat, and email
- Ensure accurate and timely resolution of customer issues, maintaining professionalism at all times
- Handle escalated cases with diplomacy and empathy, ensuring customer satisfaction
- Multitask and work across multiple systems simultaneously to resolve inquiries
- Work collaboratively with colleagues to enhance the overall customer experience
- Deliver high-quality solutions, ensuring the best possible outcome for the customer

Your Qualifications

- Fluent in Spanish and English, both spoken and written
- Completed high school diploma
- Previous experience in call center, customer service, or BPO (training is provided)
- Strong problem-solving and logical thinking skills




- Ability to work in a fast-paced environment while managing multiple tasks
- Positive, solution-oriented mindset and a customer-focused attitude
- Multitasking skills and the ability to handle multiple systems and browser tabs
- Team player with the ability to work in a multicultural environment

The Offer

- Very competitive salary
- Performance bonus starting from the 3rd month
- Health and dental insurance
- Food vouchers
- Transportation allowance
- Co-financed sports card
- Taxi vouchers for late-night shifts
- Fully paid training from day one
- Above-standard social benefits
- Great opportunity for career growth and development within the company
- Working hours: 09:00 – 21:00, Monday to Sunday, with two days off
- Rotational shifts: 09:00 – 18:00 / 12:00 – 21:00

Job Type: Full-time

Pay: 1,300.00€ - 1,500.00€ per month

Application Question(s):

- Will you be able to reliably commute or relocate to Bulgaria for this job?
- Do you speak fluent Spanish (C2 level) and English (B2 level)?
- Are you available to relocate to Sofia, to start this job on August 17th, with the help of a package?

Language:

- English (Required)

Work Location: In person

📌 Spanish Customer Advisor (Sports brand) - Relocate to Sofia, Bulgaria (España)
🏢 Workster
📍 España