Experteer Overview
As a Strategic Customer Success Business Consultant, you act as a premier advisor for Quantum Metric’s complex enterprise accounts, shaping how clients use our technology to achieve business outcomes. You will develop productized services, pioneer domain-specific AI automations, and serve as a SME across the consulting organization. You’ll align with senior stakeholders and translate insights into strategic value, impacting retention and long-term growth. This role offers high-impact work at scale in a collaborative, growth-focused culture.

Compensaciones / Beneficios
• Serve as premier strategic advisor for complex enterprise accounts to drive alignment and retention
• Define and scale value delivery via productized services and repeatable frameworks
• Lead domain activation within strategic accounts (e.g., Site Observability) and embed into workflows
• Translate quantitative insights into strategic roadmaps and measurable outcomes
• Act as enterprise SME and contribute to reusable methodologies and best practices
• Mentor and elevate the consulting practice, enabling global teams
• Identify and remediate high-stakes account risks and safeguard engagements

Responsabilidades




• Deep domain expertise in at least one enterprise area: Site Observability u0026 Technical Performance
• Experience with contact center optimization and omnichannel workflows (e.g., Salesforce)
• Proven ability to apply digital analytics to internal enterprise tools to boost productivity
• Proficiency in AI technologies to automate analytical workflows (e.g., Claude Code, AI CLI tools, LLM prompts)
• Strong SQL and data engineering proficiency for validation and analysis
• 8+ years in digital analytics, product management, or management/tech consulting with a track record of turning data into executive outcomes
• Excellent client-facing leadership and executive advisory experience with C-suite stakeholders
• Exceptional communication skills for workshops, briefings, and large-scale enablement
• Self-starter with collaborative mindset and ability to operate across integral accounts
• Willingness to travel up to 10%

Requisitos principales
• Remote work
• Home-Office Stipend
• Stock options
• Unlimited PTO
• Private medical insurance for you and family
• Flexible schedules

📌 Senior/Strategic Digital Analytics Consultant - Spain (Madrid)
🏢 Quantum Metric
📍 Madrid