Experteer Overview
In this role you will serve as the trusted advisor for a portfolio of strategic customers in Europe, driving value realization from SITA solutions. You will partner across cross-functional teams to monitor customer health, lead adoption, and advocate for customer needs in product and service improvements. The position offers exposure to aviation operators, ANSPs, and OEMs, enabling you to shape customer success initiatives and strategic reviews. This is an international, impact‑driven role with a focus on measurable business outcomes and long‑term partnerships.

Compensaciones / Beneficios
• Manage and grow a strategic customer portfolio including airlines, ANSPs, and OEMs
• Develop success plans aligned with customer objectives to maximize value from SITA solutions
• Advocate for customers to influence product development and service improvements
• Monitor customer health, adoption, satisfaction, and engagement to identify risks/opportunities
• Lead service reviews and provide insights for performance improvement
• Drive adoption and identify expansion opportunities through best practices
• Support operational transformation via tech adoption, automation, and data‑driven decision making
• Coordinate cross‑functional teams to resolve escalations and ensure positive outcomes
• Deliver customer insights, analytics, and workshops to align solutions with objectives
• Collaborate with Sales, Product,



Service Management, Operations, and Engineering to enhance customer experience
• Contribute to renewal strategies and account planning to support retention and growth
• Represent the Customer Experience organization at internal and customer-facing events for continuity and leadership

Responsabilidades
• 2–6 years of experience in Customer Success, Experience, Account Management, or CRM
• Customer-focused with ability to build trusted partnerships and drive satisfaction and retention
• Strong communication and stakeholder management with senior executives
• Collaborative, proactive problem solver with cross‑functional experience
• Data‑driven and analytical, able to translate metrics into insights
• Fast learner with business and technical acumen for complex technologies
• Proficiency in Excel and Microsoft Office; experience with collaboration, reporting, and web‑conferencing tools
• Fluent in English; other languages advantageous

Requisitos principales
• Flex Week: work from home up to 2 days/week
• Flex Day: versátil work hours
• Flex-Location: up to 30 days/year location flexibility
• Employee Wellbeing: EAP 24/7, Champion Health
• Professional Development: access to LinkedIn Learning, Microsoft Enterprise Skills Initiative, industry programs
• Competitive benefits tailored to market and status

📌 Senior Customer Success Specialist (Barcelona)
🏢 Suez
📍 Barcelona