Experteer Overview

As a 1st Level Support Analyst, you will deliver frontline support for the trade-finance tools ecosystem and manage incidents to boost regional efficiency. You will work with Service Now for incident tracking and contribute to digitalisation and continuous-improvement initiatives.

You will also train users on Dwings and assist with migration projects, while preparing activity reports for management and partners. This role sits at the heart of a European Trade Finance Operations team that supports multinational clients.

Compensaciones / Ventajas

- Provide first-line support for Dwings and related trade-finance applications
- Analyse, log and coordinate incidents in Service Now with accurate updates
- Communicate resolution status promptly to users and stakeholders




- Deliver Dwings training and assist with migration projects
- Prepare activity reports for management and other partners

Responsabilidades

- University degree
- Good understanding of Guarantees products
- Systems and processes: Atlas, Operational Tools (EPS, Aval…), TDR
- Strong Word/Excel skills
- English C1; French is a plus

Requisitos principales

- Training programs
- career plans and internal mobility
- Diversity and Inclusion Committee
- Corporate volunteering program (1 Million Hours 2 Help)
- Flexible compensation plan
- Hybrid telecommuting model (50%)","32 vacation days"],

📌 Application Support (Madrid)
🏢 BNP Paribas
📍 Madrid